1. Courtesy Hold

Students may request a Courtesy Hold for up to 72 hours on an available room through the Admissions team. If the Courtesy Hold is not confirmed to ILSC by the stipulated deadline, the room will be released.

2. Confirmation

STUDENT RESIDENCE:

Students may request a Confirmation of an available room directly through the Student Residence Availability Website or the Admissions team.

If a Booking is requested with less than 28 days’ notice, the full accommodation fare must be paid to confirm the reservation.

A Confirmation will only become a Final Confirmation when ILSC has received the full accommodation payment and confirmed flight/arrival details.

If ILSC does not receive the full accommodation payment and confirmed flight/arrival details by the stipulated deadline, the room will be released, as per the Room Release policy.

If the Student wishes to cancel the Booking, the cancellation policy applies.

Confirmation of a room in Student Residence applies only to the originally scheduled Check-in/Check-out dates.

HOMESTAY:

Homestay Bookings may be requested directly from the Admissions team.

Depending on the season and demand, a Homestay Booking request may require between four (4) to eight (8) weeks’ notice before a desired Check-in, subject to availability.

A Confirmation will only become a Final Confirmation when ILSC has received the full accommodation payment and confirmed flight/arrival details.

If ILSC does not receive the full accommodation payment and confirmed flight/arrival details by the stipulated deadline, the room will be released, as per the Room Release policy.

Confirmation of a room in Homestay applies only to the originally scheduled Check-in/Check-out dates.

3. Final Confirmation

Following the stipulated deadlines for submitting full accommodation payment and the confirmed flight/arrival details, a Student may receive the Final Confirmation of a Student Residence or Homestay approximately 14 days before check-in.

This Final Confirmation will include all relevant accommodation details such as location address and contact information, accommodation description, Homestay family profile (if applicable) and taxi transfer confirmation (if requested).

Final Confirmation of a room, either in Homestay or Student Residence, applies only to the originally scheduled Check-in / Check-out dates. The Date Change policy applies if a Check-in / Check-out date revision is required.

ADVANCED NOTICE BOOKINGS FOR STUDENT RESIDENCE

If a Student wishes to make a Booking for a residence room with a check-in date that is greater than 12-months from the time of application, pricing and rooms may be subject to availability. ILSC will provide a confirmation for these advanced bookings with the following caveats:

1. ILSC reserves the right to change the residence location with a similar offering if that original residence is no longer under contract;
2. ILSC reserves the right to amend and re-quote the original accommodation rate to account for any unusual annual increases that may have occurred;
3. If ILSC changes the residence location or increases the quoted rate, ILSC will give the student a minimum of 3-months notice prior to the check-in;
4. The student will have 10 business days to accept the revision or cancel without penalty, including refunding all accommodation fees and charges.

Full payment arrangements of a Student Residence Booking is required twenty-eight (28) days prior to Check-in.

Full payment arrangements of a Homestay Booking is required fourteen (14) days prior to Check-in.

Failure to provide proof of payment by the stipulated dates may result in a Room Release.

In the event that a Student needs to change their originally scheduled Check-in and/or Check-out dates for any reason, the Date Change policy applies.

We understand that circumstances may arise where a Student needs to cancel their Booking. The following cancellation provisions will determine the applicable timelines and charges that will apply to a cancelled Booking, which balance the need for the flexibility for the Student with the commitments that ILSC makes with Student Residence providers and Homestay families.

CANCELLATION BEFORE CHECK-IN (STUDENT RESIDENCE)

At least 28 days’ notice of cancellation request
If a Student wishes to cancel a Student Residence Booking and gives us at least twenty-eight (28) days’ notice before their Check-in date, they are entitled to a full refund of the paid accommodation charges, excluding the Administration Fee and Online Convenience Booking Fee (if booked directly through the website).

ILSC will refund the Administration Fee provided that the Student provides evidence that the student visa has been refused. .

Less than 28 days’ notice of cancellation request
If a Student wishes to cancel a Student Residence Booking, or they fail to arrive at the originally scheduled Check-in date for any reason, and they give us less than twenty-eight (28) days’ notice before their Check-in date, they must pay up to four (4) weeks' accommodation fee, in addition to the Administration Fee and Online Convenience Booking Fee (if booked directly through the website), includes if a visa has been refused.

*IMPORTANT EXCEPTION FOR EVO MONTRÉAL BOOKINGS: Once the booking is confirmed, there is no possibility of refund before or after the arrival, whatever the reason may be.

CANCELLATION BEFORE CHECK-IN (HOMESTAY)

At least 14 days’ notice of cancellation request
If a Student wishes to cancel a Homestay Booking and they give us at least fourteen (14) days’ notice before their Check-in date, they are entitled to a full refund of the accommodation charges, excluding the non-refundable Administration Fee.

ILSC will refund the Administration Fee, providing the Student provides evidence that the student visa has been refused. For all other cancellations, ILSC will retain the Administration Fee.

Less than 14 days notice of cancelation request
If a Student wishes to cancel a Homestay Booking and they give us less than fourteen days (14) days’ notice before their Check-in date, they must pay up to two (2) weeks' accommodation fee, in addition to our Administration Fee (includes if a visa has been refused).

CANCELLATION/DATE CHANGE AFTER CHECK-IN (STUDENT RESIDENCE & HOMESTAY)

If a Student wishes to cancel or shorten a Student Residence or Homestay Booking after Check-in:

(i) Bookings up to four (4) weeks and six (6) days (total 34 days), no refund; 

(ii) Bookings more than 5 weeks (total 35 days), with four (4) weeks Written Notice, they will be entitled to a refund of outstanding amount less our Administration Fee. 

CANCELATION OF AIRPORT PICK-UP / DROP-OFF (AIRPORT TRANSFER)

If a Student wished to cancel an Airport Pick-Up or Drop-Off request, they must give at least 48 hours written notice prior to Check-In.

If sufficient notice of the cancelation request is received, the Student is entitled to 100% refund of the Airport Pick-Up /Drop-Off amount.

Failure to provide sufficient notice of the Airport Pick-Up / Drop-Off cancelation request will result in no refund.

We understand that circumstances may arise where a Student needs to change their Booking dates. The following Date Change provisions will determine the applicable timelines and charges that will apply to change a Booking, which balance the need for the flexibility for the Student with the commitments that ILSC makes with Student Residence providers and Homestay families.

DATE CHANGE (STUDENT RESIDENCE)

At least 28 days’ notice of Booking change prior to Check-in
If a Student wishes to make a change to a Student Residence Booking (such as a new Check-in and/or Check-out date) and we receive at least twenty-eight (28) days’ Written Notice of the change prior to Check-in, there will be no additional administration costs associated with the Booking (date changes are subject to availability).

Less than 28 days’ notice of Booking change prior to Check-in
If a Student wishes to make a change to a Student Residence Booking Check-in date, and we receive less than twenty-eight (28) days’ Written Notice of the change prior to Check-in, then the Student will incur penalty fee.

The Student must pay up to four (4) weeks for the gap period left unoccupied by the Check-in Date Change.

If a Student wishes to make a change to a Student Residence Booking Check-out date, and we receive less than twenty-eight (28) days’ Written Notice of the change prior to Check-in, the new booking duration must be equal to or more than five weeks (total 35 days).

Please note: If you make a Date Change for any reason, we cannot guarantee that a new date will be available for re-booking. In addition, if a new date is available, it may not be for your original accommodation choice and there may be a difference in fees.

DATE CHANGE (HOMESTAY)

At least 14 days’ notice of Booking change prior to Check-in
If a Student wishes to make a change to a Homestay Booking (such as a new Check-in and/or Check-out date) and we receive at least fourteen (14) days’ Written Notice of the change prior to Check-in, there will be no additional administration costs associated with the Booking (date changes are subject to availability).

Less than 14 days’ notice of Booking change prior to Check-in
If a Student wishes to make a change to a Homestay Booking Check-in date, and we receive less than fourteen (14) days’ Written Notice of the change prior to Check-in, then the Student will incur penalty fee.

The Student must pay up to two (2) weeks for the gap period left unoccupied by the Check-in Date Change.

If a Student wishes to make a change to a Homestay Booking Check-out date, and we receive less than fourteen (14) days’ Written Notice of the change prior to Check-in, the new booking duration must be equal to or more than five weeks (total 35 days).

Please note: If you make a Date Change for any reason, we cannot guarantee that a new date will be available for re-booking. In addition, if a new date is available, it may not be for your original accommodation choice and there may be a difference in fees.

Students may make a request for an accommodation extension directly to the accommodation department or a student advisor.  

All fees associated with an accommodation booking must be paid directly to ILSC. 

Requests for an accommodation extension must be made at least three (3) weeks in advance of their check-out. 

Extension requests are not guaranteed and always subject to availability.  

Last minute extension requests, (a request made less than 14 days prior to check-out), may attract a surcharge fee of $150. 

Accommodation fees may be different than originally invoiced and paid, and prices are subject to change at any time. 

Students must pay the accommodation extension fees in full no later than two (2) weeks before the new commencement date.

If the extension commencement date is less than two (2) weeks, the fees must be paid no later than three (3) days after receiving the invoice.

Failure to pay the fees in full by the stipulated deadlines may result in a Room Release, and the Student may lose the extension request.

In the event that a Student decides to change their Booking location to another ILSC accommodation type after Check-in, upon approval from ILSC, there may be Replacement Fee applied.

The Student must submit a Written Notice for the request to change accommodation with at least two (2) weeks' notice.

At least twenty-eight days (28) prior to Check-in for Student Residence, Students are required to pay the accommodation fees in full and provide the confirmed flight/arrival details in order to receive a Final Confirmation for their accommodation.

Failure to pay the fees in full and provide the confirmed flight/arrival details will result in a Room Release, with applicable Cancelation or Date Change penalties being applied.

At least fourteen (14) days prior to Check-in for Homestay, Students are required to pay the accommodation fees in full and provide the confirmed flight/arrival details in order to receive a Final Confirmation for their accommodation.

Failure to pay the fees in full and provide the confirmed flight/arrival details will result in a Room Release, with applicable Cancelation or Date Change penalties being applied.

If a Student is unable to arrive at their originally requested accommodation Check-in date for any reason and needs to change the dates, the Date Change provision applies.

Please note: We cannot guarantee that a future date will be available for re-booking. In addition, if a future date is available, it may not be for your original accommodation choice and there may be a difference in fees.

Homestay Bookings have a minimum stay of 28 nights (4 weeks).

ILSC will accommodate Homestay Bookings that are less than 4 weeks as part of short-term study tours and individual program bookings.

In these instances, the Homestay Booking must match the entire duration of the study program (i.e., 2-week study program must equal 14 nights minimum stay).

Student Residence Bookings may have minimum stay durations, dependent on the study location and room type.

Student Residence and Homestay Bookings are charged on a weekly basis, and weekend (Saturdays or Sundays) Check-ins and Check-outs are standard.

This means that the Student will be charged on a weekly basis for any weekend Check-in / Check-out date.

If the Student would like to make a request for extra night(s) on either end of your Booking that fall(s) on a weekday, they must submit the request to the Accommodation Department for pre-approval.

If the Accommodation Department is able to accommodate the request and grants approval for extra nights, they will be charged a fixed daily rate per night.

Please note: Students must be studying at ILSC for the entire duration of their Booking.

Example: Non-standard Extra Night(s) Weekday Request

Check-In / Check-Out

Exact Check-in / Check-out times may vary depending on the accommodation type and campus location chosen.

The Check-in / Check-out times will be specifically mentioned in the final accommodation confirmation that the Student receives prior to arrival.

Student Residence

Generally, Student Residence providers will be able to accommodate late Check-ins as a result of late arrivals of international flights.

The Student might not receive a residence induction and/or tour until the following day due to a late Check-in the night before.

Students checking out of Student Residence must strictly follow the official Check-out time that is communicated to them. If a late Check-out is requested, the Student may need to pay the Extra Night fee.

Homestay (late Check-in)

To the extent possible, and out of respect for the Homestay families, we strongly encourage Students to plan their flights so that they can Check-in between the hours of 7am and 11pm, on either a Saturday or Sunday.

We will do our best to accommodate flight arrivals outside of those hours (excluding flight delays); however, Students that arrive outside of these times may need to book alternative accommodation until the following day so that the family can receive them between the normal Check-in hours of 7am to 11pm.

If extra nights have been requested and pre-approved by ILSC, and ILSC is able to find a family that accommodates late-night Check-ins on weekdays (Monday to Friday), then after-hour Check-ins may be permitted.

Homestay (late Check-Out)

Check-out of Homestay should be by 12pm, dependent on the family.

If a student requests a Check-out later than 12pm, they may be required to pay an extra night fee to cover the cost of meals provided by the Homestay family.

These standards apply to all students over the age of 18 living in ILSC Homestay accommodation in Canada and Australia. They are referenced in the Student Code of Conduct and the Written Agreement.

They are designed to ensure student safety, wellbeing, and respectful participation in a family home environment.

1. Living in a Family Home

Students in Homestay are guests and temporary members of a household. They are expected to:

• Treat all members of the Homestay family with courtesy, respect and cultural sensitivity.
• Follow reasonable house rules, routines and family expectations.
• Respect privacy, including bedrooms, bathrooms and personal belongings.
• Keep their room and shared areas clean and tidy.
• Communicate politely and promptly about absences, delays, or concerns.
• Ask permission before using household equipment or changing normal routines.

Students must not:

• Enter private areas without permission.
• Take photographs, videos or audio recordings of the family or home without consent.
• Share Homestay information (address, names, routines, personal circumstances) with others without approval.

2. Safety and Movement

Students are expected to:

• Inform their Homestay family if they will be away overnight or returning late.
• Follow agreed household expectations regarding access, security, keys, alarms, and entry to the home.
• Use safe and lawful transport methods.
• Advise the Homestay family of any significant changes to plans that may affect the household.

3. Visitors and Relationships

• Visitors are not permitted in the Homestay without prior approval from the host family and ILSC.
• Overnight guests are not permitted unless specifically approved by the Homestay family and ILSC.
• Students must maintain appropriate personal boundaries at all times.
• Any behaviour that causes discomfort, fear, or concern must be reported immediately.

4. Prohibited Behaviour

The following are not permitted in Homestay:

• Illegal drugs or illegal activities.
• Smoking or vaping inside the home or in areas prohibited by the Homestay family.
• Excessive alcohol consumption or behaviour that causes disturbance or risk.
• Parties or large gatherings without approval.
• Bullying, harassment, intimidation, or discrimination.
• Possession or sharing of harmful, offensive or inappropriate material.

5. Digital Safety & Social Media

To protect privacy and maintain respectful relationships, students must:

• Not post or share:
  • Images or videos of their Homestay family or home.
  • The Homestay address or location.
  • Household routines or security details.
• Not livestream from inside the Homestay without consent.
• Obtain permission before recording or publishing any content involving the Homestay family or property.
• Avoid online behaviour that could compromise the privacy, safety, or reputation of the Homestay family or ILSC.

6. Privacy, Photography and Confidentiality

Students must:

• Obtain permission before taking any photos, videos or recordings in the home.
• Never publish or share images or information about the Homestay family online.
• Respect closed doors, private conversations and personal space.
• Keep all personal information about the Homestay family confidential.

7. Care of the Home and Property

Students are expected to:

• Take reasonable care of their room and all household property.
• Immediately report any damage or breakages.
• Not tamper with locks, alarms, smoke detectors, internet systems or safety equipment.

Where damage is caused deliberately or through negligence:

• The student may be required to cover repair or replacement costs in accordance with the Written Agreement.
• Serious or repeated damage may result in relocation or disciplinary action.

8. Accommodation Fees and Payments

• Homestay fees are managed by ILSC in accordance with the Written Agreement and payment terms.
• Students must not make private payments or arrangements directly with Homestay families unless approved by ILSC.
• Failure to meet financial obligations may affect continued Homestay placement.

9. Extensions and Changes to Homestay Stay

• All requests to extend a Homestay placement must be made in writing to the ILSC Accommodation / Homestay Department.
• Requests must be submitted at least three (3) weeks in advance of the current Homestay end date.
• Extensions are subject to:
  • The student’s ongoing welfare and suitability of the placement; and
  • Availability of the current Homestay family.

If the current Homestay family is not available:

• ILSC may place the student with an alternative Homestay family.
• A change of family may be required to accommodate the extension.

Homestay fees for any extension period will be charged at the current published rates, which may differ from the original booking.

Private arrangements or extensions directly with Homestay families are not permitted.

10. Reporting and Support

Students must immediately inform:

• Their Homestay family, and
• ILSC staff

if they feel unsafe, unwell, distressed, bullied, threatened, or uncomfortable, whether in person or online.

11. Support & Practical Resources

To help students and families prepare for and succeed in Homestay, ILSC provides practical guidance on daily living, cultural expectations, communication, and household routines.

Students and parents are encouraged to review the Homestay Practical Tips page:
https://www.accommodations.ilsc.com/homestay/australia#practical
https://www.accommodations.ilsc.com/homestay/canada#practical

This resource includes advice on:

• settling into a host family environment
• communication and cultural understanding
• household routines and etiquette
• common questions and how to manage them

12. Changes to Homestay, Removal and Relocation

12.1 Student-Requested Change

A change of Homestay may be requested due to:

• Safety or wellbeing concerns
• Health or mental health concerns
• Serious compatibility issues
• Breach of house rules
• Breakdown of the placement despite mediation

All requests must be made through ILSC.

12.2 ILSC-Initiated Relocation

ILSC may require a student to be moved if:

• The student’s physical or emotional safety is at risk.
• There is serious or repeated misconduct.
• The Homestay can no longer provide appropriate supervision.
• The Homestay family requests removal due to significant behavioural issues.

12.3 Emergency Removal

Where there is an immediate risk to safety or serious disruption, ILSC may relocate the student to alternative accommodation while longer-term arrangements are made.

12.4 Cooling-Off / Early Placement Period

During the initial adjustment period of the first five (5) days of a placement, either the student or the Homestay family may request a change for welfare or compatibility reasons. ILSC will manage any relocation in the student’s best interests.

13. Breaches and Consequences

Failure to comply with these standards may result in:

• Behavioural warnings
• Relocation to another Homestay
• Disciplinary action under the Student Code of Conduct
• Termination of accommodation or enrolment in accordance with the Written Agreement

These standards apply to all students under the age of 18 living in ILSC Homestay accommodation in Canada and Australia. They form part of ILSC’s duty of care and child-safeguarding framework and are referenced in the Student Code of Conduct and the Written Agreement.

They are designed to ensure student safety, wellbeing, and respectful participation in a family home environment.

1. Living in a Family Home

Students in Homestay are guests and temporary members of a household. They are expected to:

• Treat all members of the Homestay family with courtesy, respect and cultural sensitivity.
• Follow reasonable house rules, routines and family expectations.
• Respect privacy, including bedrooms, bathrooms and personal belongings.
• Keep their room and shared areas clean and tidy.
• Communicate politely and promptly about absences, delays, or concerns.
• Ask permission before using household equipment or changing normal routines.

Students must not:

• Enter private areas without permission.
• Take photographs, videos or audio recordings of the family or home without consent.
• Share Homestay information (address, names, routines, personal circumstances) with others without approval.

2. Safety, Supervision and Movement

For safeguarding reasons, underage students must:

• Inform their Homestay family and ILSC of their daily whereabouts at all times.
• Observe agreed curfews and return times.
• Obtain permission before leaving the home outside normal routines.
• Use only approved transport methods.
• Immediately advise the Homestay family and ILSC of any delays or changes to plans.

Overnight stays away from Homestay are not permitted without prior written approval from both parents/guardians and ILSC.

3. Visitors and Relationships

• Visitors are not permitted in the Homestay without prior approval from the host family and ILSC.
• Students must not invite friends to stay overnight.
• Students must maintain appropriate personal boundaries at all times.
• Any behaviour that causes discomfort, fear, or concern must be reported immediately.

4. Prohibited Behaviour

The following are strictly prohibited for all underage students:

• Alcohol, drugs, smoking or vaping.
• Parties or large gatherings
• Unsafe or illegal activities.
• Bullying, harassment, intimidation, or discrimination.
• Possession or sharing of harmful, offensive or inappropriate material.

5. Digital Safety & Social Media

5.1 General Expectations (All Under 18 – All Countries)

To protect privacy and safety, students must:

• Not post or share:
  • Images or videos of their Homestay family or home.
  • The Homestay address or location.
  • Daily routines or security details.
• Not livestream from inside the Homestay without consent.
• Not engage in private online communication with unknown adults.
• Use devices in accordance with house rules and school safety guidance.

Any unsolicited, inappropriate, or concerning online contact must be reported immediately to the Homestay family and ILSC.

5.2 Australia Only – Under 16 Social Media Access Restrictions

In Australia, access to social media services by children under the age of 16 is subject to statutory age-based restrictions and child-safety protections.

Accordingly, for students under 16:

• Access to, and use of, social media platforms that impose a minimum age requirement of 16 years is restricted.
• Students must not create, hold, or operate accounts on services for which they do not meet the minimum age requirement, except where access is expressly permitted by law and authorised by a parent or legal guardian.

6. Privacy, Photography and Confidentiality

Students must:

• Obtain permission before taking any photos, videos or recordings in the home.
• Never publish or share images or information about the Homestay family online.
• Respect closed doors, private conversations and personal space.
• Keep all personal information about the Homestay family confidential.

7. Care of the Home and Property

Students are expected to:

• Take reasonable care of their room and all household property.
• Immediately report any damage or breakages.
• Not tamper with locks, alarms, smoke detectors, internet systems or safety equipment.

Where damage is caused deliberately or through negligence:

• The student may be required to cover repair or replacement costs in accordance with the Written Agreement.
• Serious or repeated damage may result in relocation or disciplinary action.

8. Accommodation Fees and Payments

• Homestay fees are managed by ILSC in accordance with the Written Agreement.
• Students and parents must not make private payments or arrangements directly with Homestay families unless approved by ILSC.
• Failure to meet financial obligations may affect continued Homestay placement.

9. Extensions and Changes to Homestay Stay

• All requests to extend a Homestay placement must be made in writing to the ILSC Accommodation / Homestay Department.
• Requests must be submitted at least three (3) weeks in advance of the current Homestay end date.
• Extensions are subject to:
  • The student’s ongoing welfare and suitability of the placement; and
  • Availability of the current Homestay family.

If the current Homestay family is not available:

• ILSC may place the student with an alternative Homestay family.
• A change of family may be required to accommodate the extension.

Homestay fees for any extension period will be charged at the current published rates, which may differ from the original booking.

Private arrangements or extensions directly with Homestay families are not permitted.

10. Reporting and Support

Students must immediately inform:

• Their Homestay family, and
• ILSC staff

if they feel unsafe, unwell, distressed, bullied, threatened, or uncomfortable, whether in person or online.

ILSC has a duty to act on all welfare concerns and may involve parents/guardians, medical services, or child protection authorities where required.

11. Support & Practical Resources

To help students and families prepare for and succeed in Homestay, ILSC provides practical guidance on daily living, cultural expectations, communication, and household routines.

Students and parents are encouraged to review the Homestay Practical Tips page:
https://www.accommodations.ilsc.com/homestay/australia#practical
https://www.accommodations.ilsc.com/homestay/canada#practical

This resource includes advice on:

• settling into a host family environment
• communication and cultural understanding
• household routines and etiquette
• common questions and how to manage them

12. Changes to Homestay, Removal and Relocation

12.1 Student-Requested Change

A change of Homestay may be requested due to:

• Safety or wellbeing concerns
• Health or mental health concerns
• Serious compatibility issues
• Breach of house rules
• Breakdown of the placement despite mediation

All requests must be made through ILSC. Parents/guardians will be involved in all decisions.

12.2 ILSC-Initiated Relocation

ILSC may require a student to be moved if:

• The student’s physical or emotional safety is at risk.
• There are child protection concerns.
• There is serious or repeated misconduct.
• The Homestay can no longer provide appropriate supervision.
• The Homestay family requests removal due to significant behavioural issues.

12.3 Emergency Removal

Where there is an immediate risk to a student’s safety or welfare, ILSC may remove the student without notice and place them in temporary supervised accommodation while alternative arrangements are made. Parents/guardians will be informed as soon as practicable.

12.4 Cooling-Off / Early Placement Period

During the initial adjustment period of the first five (5) days of a placement, either the student or the Homestay family may request a change for welfare or compatibility reasons. ILSC will manage any relocation in the student’s best interests.

13. Breaches and Consequences

Failure to comply with these standards may result in:

• Parental notification
• Behavioural warnings
• Increased supervision
• Relocation to another Homestay
• Disciplinary action under the Student Code of Conduct
• Termination of accommodation or enrolment in accordance with the Written Agreement

These standards apply to students living in ILSC Student Residence accommodation. Student Residences are purpose-built accommodation facilities operated by third-party providers and rented by ILSC for student use.

Students living in a Student Residence are members of a shared residential community and are required to comply with:

• These Student Residence Living & Conduct Standards; and
• Any additional rules, policies, or instructions issued by the Student Residence provider, which may vary by location.

These standards are referenced in the Student Code of Conduct and Written Agreement.

1. Living in a Student Residence Community

Students living in a Student Residence are members of a shared residential community and are expected to:

• Treat other students, residence staff, and visitors with courtesy, respect, and consideration at all times.
• Follow all Student Residence Guidelines and any additional rules or restrictions communicated by the residence provider upon arrival or during the stay.
• Respect cultural differences and shared living arrangements.
• Use shared facilities responsibly and in accordance with posted rules.

2. Cleanliness and Shared Responsibilities

As part of shared apartment living, students are responsible for maintaining cleanliness in both private and shared spaces.

Students must:

• Keep their own bedroom clean and tidy.
• Actively contribute to keeping shared areas clean at all times, including:
  • Washing and putting away their own dishes
  • Cleaning up after meals
  • Participating in shared chores such as vacuuming, rubbish disposal, and basic cleaning
• Cooperate with housemates to maintain reasonable hygiene and cleanliness standards.

If ILSC or the Student Residence provider receives complaints regarding the cleanliness of shared areas or a student’s contribution:

• The student may receive up to two (2) written reminders outlining the required standards.
• If cleanliness does not improve, additional cleaning fees may be charged so that common areas can be cleaned.

ILSC and/or the Student Residence provider may conduct apartment inspections to assess cleanliness and condition. Where possible, residents will be notified at least 24 hours in advance.

3. Privacy, Safety and Security

3.1 Privacy

Students have the right to privacy in their bedroom and bathroom.
If a student believes their privacy is not being respected, they should contact ILSC promptly.

3.2 Safety and Security

Students have the right to feel safe and secure while living in the Student Residence.
If a student believes their safety or security is at risk at any time, they must contact ILSC immediately.

4. Conduct, Concerns and Complaints

If a student has comments, questions, or concerns about:

• The Student Residence
• Other residents
• Residence staff
• Shared living arrangements

they should:

• Raise the concern directly with Student Residence staff where they feel comfortable doing so; or
• Contact ILSC if:
  • The concern is not resolved; or
  • They do not feel comfortable raising it directly with residence staff.

Where ILSC determines that relocation is the most appropriate resolution, we will use reasonable efforts to arrange an alternative Student Residence or accommodation.

If the Student Residence provider requests that a student be removed, ILSC may, at its discretion:

• Relocate the student to another Student Residence or accommodation; and
• Apply additional fees where applicable.

5. Student Residence Fees and Payments

• Student Residence fees are managed and invoiced by ILSC in accordance with the Written Agreement.
• Students must not make payments directly to the Student Residence provider unless instructed by ILSC.
• Additional fees may apply for:
  • Damage to rooms or shared areas
  • Additional cleaning
  • Breaches of residence rules
• Students are responsible for promptly paying any fees arising from damage or negligence.

6. Care of Rooms and Property

Students are expected to:

• Take reasonable care of their bedroom, furniture, and all shared facilities.
• Report any damage, maintenance issues, or breakages promptly.
• Not tamper with locks, alarms, smoke detectors, internet systems, or safety equipment.

Damage caused deliberately or through negligence may result in:

• Charges for repair or replacement; and
• Relocation or disciplinary action where appropriate.

7. Extensions and Changes to Student Residence Stay

• • Requests to extend a Student Residence stay must be made in writing to the ILSC Accommodation team.
• • Requests should be submitted at least three (3) weeks in advance of the end date.
• • Extensions are subject to:
  • o Ongoing suitability of the placement; and
  • o Availability within the Student Residence.

If the current room or residence is not available:

• A move to a different Student Residence or accommodation may be required.
• Fees for any extension period will be charged at the current published rates, which may differ from the original booking.

8. Removal, Relocation and Room Release

ILSC may initiate a room release or termination of a Student Residence placement if:

• The student does not arrive on the scheduled start date.
• The student does not arrive on the scheduled start date.
• Required arrival or booking information is not provided.
• Information provided in the booking application is inaccurate or incomplete.
• The student is no longer studying with ILSC.
• The student breaches Student Residence rules or conduct standards.

Where removal or relocation occurs:

• The student must vacate the room by the date notified.
• The room must be left clean and tidy.
• All keys and access devices must be returned.

ILSC may assist in arranging alternative accommodation if requested. Additional fees may apply.

9. Student-Initiated Requests for Relocation

Living in a Student Residence involves shared responsibilities and adjustment to communal living.

Students are encouraged to:

• Communicate openly and respectfully with housemates
• Participate in shared living arrangements
• Follow residence guidance on cleaning, safety, and daily routines

Residence staff will provide information on:

• Internet access
• Laundry facilities
• Transport options
• Safety procedures
• Common areas and amenities

11. Breaches and Consequences

Failure to comply with these standards, Student Residence rules, or provider policies may result in:

• Written warnings
• Cleaning or damage charges
• Relocation to another residence or accommodation
• Disciplinary action under the Student Code of Conduct
• Termination of accommodation or enrolment in accordance with the Written Agreement