1. Courtesy Hold

Students may request a Courtesy Hold for up to five (5) days on an available room directly through the Book’N’Stay website (preferred option) or via the Admissions Department.

Reservations Made Through Book’N’Stay

When reserving accommodation through the Book’N’Stay website, students must use a credit card to secure the room. Once the room is placed on hold, an automatic email confirmation will be sent.

At the time of booking, either full payment or a deposit may be charged to the credit card.

Where only a deposit has been paid, the student must confirm acceptance of the room within five (5) calendar days of the booking by providing written confirmation to ILSC (via the Accommodation or Administration team). Upon confirmation, the Admissions Department will issue an invoice for the remaining accommodation fees.

Full payment of the accommodation fees is due in accordance with standard payment terms.

If the student decides not to proceed with the booking within the five (5) day confirmation period, they must notify ILSC in writing. In this case, the deposit will be released back to the credit card, less any applicable credit card processing fees.

If the student cancels the booking after the five (5) day confirmation period has elapsed, or fails to provide confirmation within this period, the full deposit will be charged to the credit card.

Reservations Made Through Admissions Team

If the room request is made through the Admissions team, the Student must wait for written confirmation of availability.

2. Confirmation

STUDENT RESIDENCE:

Students may request a room Booking through the Book’N’Stay website or via the Admissions team, subject to availability.

Where a Booking request is made less than twenty-eight (28) days prior to the scheduled check-in date, full accommodation fees must be paid in order to secure the reservation.

A Booking Confirmation will only become a Final Confirmation once ILSC has received:

• full accommodation payment; and
• confirmed flight and arrival details.

If ILSC does not receive the full accommodation payment and confirmed flight/arrival details by the stipulated deadline, the room will be automatically released in accordance with the Room Release Policy.

If the Student wishes to cancel a Booking, the Cancellation Policy applies.

All Confirmations for Student Residence bookings apply only to the originally scheduled check-in and check-out dates.

HOMESTAY:

Homestay Booking requests must be submitted through the Admissions team, subject to availability.

Depending on seasonality and demand, Homestay Bookings may require between two (2) and eight (8) weeks’ notice prior to the desired check-in date.

A Booking Confirmation will only become a Final Confirmation once ILSC has received:

• full accommodation payment; and
• confirmed flight and arrival details.

If ILSC does not receive the full accommodation payment and confirmed flight/arrival details by the stipulated deadline, the placement will be released in accordance with the Room Release Policy.

All Confirmations for Homestay bookings apply only to the originally scheduled check-in and check-out dates.

3. Final Confirmation

Following receipt of full accommodation payment and confirmed flight/arrival details within the stipulated deadlines, Students may receive a Final Confirmation for Student Residence or Homestay accommodation approximately fourteen (14) days prior to the scheduled check-in date.

The Final Confirmation will include relevant accommodation details, including:

• property address and contact information;
• accommodation description;
• Homestay family profile (where applicable); and
• taxi transfer confirmation (if requested).

Final Confirmation applies only to the originally scheduled check-in and check-out dates. Where a change to dates is required, the Date Change Policy will apply.

ADVANCED NOTICE BOOKINGS FOR STUDENT RESIDENCE

Where a Student requests a Booking for Student Residence accommodation with a scheduled check-in date more than twelve (12) months from the date of Booking, accommodation availability and pricing cannot be guaranteed at the time of request.

ILSC may confirm such advance Bookings subject to the following conditions:

1. 1. ILSC reserves the right to change the residence location to a comparable or similar accommodation option if the originally nominated residence is no longer available or is no longer under contract.
2. 2. ILSC reserves the right to amend and re-quote the originally quoted accommodation rate to reflect any material or unusual annual increases in accommodation costs.
3. 3. Where ILSC changes the residence location and/or increases the quoted accommodation rate, ILSC will provide the Student with a minimum of three (3) months’ written notice prior to the scheduled check-in date.
4. 4. In such circumstances, the Student will have ten (10) business days from the date of notification to accept the revised terms or cancel the Booking without penalty. Where the Booking is cancelled, all accommodation fees and charges paid to date will be refunded.

Full accommodation payment (or approved payment arrangements) for a Student Residence Booking must be received no later than twenty-eight (28) days prior to the scheduled Check-in date.

Full accommodation payment (or approved payment arrangements) for a Homestay Booking must be received no later than fourteen (14) days prior to the scheduled Check-in date.

Failure to provide payment or acceptable proof of payment by the stipulated deadlines may result in the accommodation being released in accordance with the Room Release Policy.

Where a Student requests a change to the originally scheduled Check-in and/or Check-out dates for any reason, the Date Change Policy will apply.

We acknowledge that circumstances may arise where a Student needs to cancel a Booking. The following cancellation provisions outline the applicable timelines and charges for cancelled Bookings and are designed to balance reasonable flexibility for the Student with the contractual commitments ILSC holds with Student Residence providers and Homestay families.

CANCELLATION BEFORE CHECK-IN (STUDENT RESIDENCE)

At least twenty-eight (28) days’ notice of cancellation request
Where a Student cancels a Confirmation of a Student Residence Booking and provides at least twenty-eight (28) days’ written notice prior to the scheduled Check-in date, the Student is entitled to a full refund of accommodation fees paid, excluding the Administration Fee.

The Administration Fee will be refunded where the Student provides satisfactory evidence that their student visa has been refused.

Less than twenty-eight (28) days’ notice of cancellation or no-show
Where a Student cancels a Confirmation of a Student Residence Booking with less than twenty-eight (28) days’ notice prior to the scheduled Check-in date; or fails to arrive on the originally scheduled Check-in date for any reason.

ILSC may charge up to four (4) weeks’ accommodation fees, in addition to the Administration Fee (where applicable).

These charges apply regardless of visa refusal, unless otherwise required by law.

CANCELLATION BEFORE CHECK-IN (HOMESTAY)

At least fourteen (14) days’ notice of cancellation request
Where a Student cancels a Confirmed Homestay Booking and provides at least fourteen (14) days’ written notice prior to the scheduled Check-in date, the Student is entitled to a full refund of accommodation fees paid, excluding the Administration Fee.

The Administration Fee will be refunded only where the Student provides satisfactory evidence that their student visa has been refused. For all other cancellations, the Administration Fee is non-refundable.

Less than fourteen (14) days’ notice of cancellation
Where a Student cancels a Homestay Booking with less than fourteen (14) days’ notice prior to the scheduled Check-in date, ILSC may charge up to two (2) weeks’ accommodation fees, in addition to the Administration Fee.

These charges apply including in cases of student visa refusal, unless otherwise required by law.

CANCELLATION/DATE CHANGE AFTER CHECK-IN – STUDENT RESIDENCE & HOMESTAY

Where a Student cancels or shortens a Student Residence or Homestay Booking after Check-in, the following conditions apply:

(i) For Bookings with a total duration of up to thirty-four (34) days, no refund will be provided. 

(ii) For Bookings with a total duration of thirty-five (35) days or more, where the Student provides a minimum of four (4) weeks’ written notice, the Student may be entitled to a refund of any unused accommodation fees, less the Administration Fee.

CANCELATION OF AIRPORT PICK-UP / DROP-OFF (AIRPORT TRANSFER)

Where a Student wishes to cancel an Airport Pick-Up or Drop-Off request, they must provide at least forty-eight (48) hours’ written notice prior to the scheduled service time.

Where sufficient notice is provided, the Student is entitled to a 100% refund of the Airport Pick-Up / Drop-Off fee.

Where sufficient notice is not provided, no refund will be issued.

We acknowledge that circumstances may arise where a Student needs to change their Booking dates. The following Date Change provisions outline the applicable timelines and charges and are designed to balance reasonable flexibility for Students with the commitments ILSC holds with Student Residence providers and Homestay families.

DATE CHANGE (STUDENT RESIDENCE)

At least twenty-eight (28) days’ notice prior to Check-in
Where a Student requests a change to a Student Residence Booking (including changes to Check-in and/or Check-out dates) and provides at least twenty-eight (28) days’ written notice prior to the scheduled Check-in date, no additional administration fees will apply. All date changes are subject to availability.

Less than twenty-eight (28) days’ notice prior to Check-in
Check-in date change
Where a Student requests a change to the Check-in date with less than twenty-eight (28) days’ written notice, the Student may be charged up to four (4) weeks’ accommodation fees to cover the unoccupied period resulting from the change.

Check-out date change
Where a Student requests a change to the Check-out date with less than twenty-eight (28) days’ written notice, the revised Booking must have a minimum total duration of thirty-five (35) days.

Please note: If a Date Change is requested for any reason, availability of new dates cannot be guaranteed. Where alternative dates are available, the accommodation offered may differ from the original accommodation selection and accommodation fees may vary.

DATE CHANGE (HOMESTAY)

At least fourteen (14) days’ notice prior to Check-in
Where a Student requests a change to a Homestay Booking (including changes to Check-in and/or Check-out dates) and provides at least fourteen (14) days’ written notice prior to the scheduled Check-in date, no additional administration fees will apply. All date changes are subject to availability.

Less than fourteen (14) days’ notice prior to Check-in
Check-in date change
Where a Student requests a change to the Check-in date with less than fourteen (14) days’ written notice, the Student may be charged up to two (2) weeks’ accommodation fees to cover the unoccupied period resulting from the change.

Check-out date change
Where a Student requests a change to the Check-out date with less than fourteen (14) days’ written notice, the revised Booking must have a minimum total duration of thirty-five (35) days.

Important Note on Date Changes

Please note that where a Date Change is requested for any reason:

• availability of new dates cannot be guaranteed;
• the new accommodation may differ from the original accommodation type or location; and
• accommodation fees may differ from the original Booking.

Students may request an accommodation extension through the Accommodation Department or via a Student Advisor.

All accommodation fees associated with an extension must be paid directly to ILSC.

Requests for accommodation extensions must be submitted at least three (3) weeks prior to the scheduled Check-out date. Approval of extension requests is not guaranteed and is subject to availability.

Requests made less than fourteen (14) days prior to the scheduled Check-out date may be treated as last-minute requests and may attract a surcharge of $150.

Accommodation fees for an extension may differ from the original booking and are subject to change. 

Extension fees must be paid in full no later than two (2) weeks prior to the new commencement date. Where the extension commencement date is less than two (2) weeks away, full payment must be made within three (3) days of invoice issuance.

Failure to pay extension fees in full within the stipulated timeframes may result in the extension being declined or released in accordance with the Room Release Policy.

Where a Student requests a change to a different ILSC accommodation type after Check-in, such change is subject to ILSC approval and may incur a Replacement Fee.

The Student must submit written notice of the request at least two (2) weeks prior to the proposed change date.

Student Residence

Students must pay all accommodation fees in full and provide confirmed flight and arrival details no later than twenty-eight (28) days prior to the scheduled Check-in date in order to receive a Final Confirmation for Student Residence accommodation.

Failure to meet these requirements will result in the accommodation being released in accordance with the Room Release Policy, and any applicable Cancellation or Date Change penalties may apply.

Homestay

Students must pay all accommodation fees in full and provide confirmed flight and arrival details no later than fourteen (14) days prior to the scheduled Check-in date in order to receive a Final Confirmation for Homestay accommodation.

Failure to meet these requirements will result in the accommodation being released in accordance with the Room Release Policy, and any applicable Cancellation or Date Change penalties may apply.

Arrival Date Changes

Where a Student is unable to arrive on the originally scheduled Check-in date for any reason and requests a change to the dates, the Date Change Policy will apply.

Please note: Availability of revised dates cannot be guaranteed. Where alternative dates are available, the accommodation offered may differ from the original accommodation selection and accommodation fees may vary.

Homestay

Homestay Bookings have a minimum stay requirement of twenty-eight (28) nights (four weeks).

Homestay Bookings of less than four (4) weeks may be accommodated only as part of approved short-term study tours or individual short-duration programs. In such cases, the Homestay Booking must match the full duration of the study program (for example, a two-week study program requires a minimum stay of fourteen (14) nights).

Student Residence

Student Residence Bookings may be subject to minimum stay requirements, which vary depending on the study location and room type.

Student Residence and Homestay Bookings are charged on a weekly basis, and weekend (Saturdays or Sundays) Check-ins and Check-outs are standard.

As accommodation is charged weekly, any Check-in or Check-out that falls on a weekend will be charged as a full week, and no pro-rata or per-night adjustments will apply.

Where a Student requests extra night(s) at the beginning or end of a Booking that falls on a weekday, the request must be submitted to the Accommodation Department for prior approval.

Where approval is granted and the additional nights can be accommodated, the Student will be charged a fixed nightly rate for each approved extra night.

Please note: Students must be actively enrolled and studying at ILSC for the entire duration of their accommodation Booking.

Example: Non-standard Extra Night(s) Weekday Request

General

Exact Check-in and Check-out times may vary depending on the accommodation type and campus location.

The applicable Check-in and Check-out times will be confirmed in the Final Accommodation Confirmation issued to the Student prior to arrival.

Student Residence

Student Residence providers can generally accommodate late Check-ins resulting from late international flight arrivals.

Where a late Check-in occurs, the Student may not receive a residence induction and/or tour until the following day.

Students checking out of Student Residence must strictly adhere to the official Check-out time communicated to them. Where a late Check-out is requested and approved, the Student may be required to pay an Extra Night fee.

Homestay (late Check-in)

To the extent possible, and out of respect for Homestay families, Students are strongly encouraged to schedule flights that allow for Check-in between 7:00am and 11:00pm, preferably on a Saturday or Sunday.

ILSC will make reasonable efforts to accommodate arrivals outside these hours (excluding flight delays). However, where a Student arrives outside the standard Check-in window, they may be required to arrange alternative accommodation until the following day, so that the Homestay family can receive them during normal Check-in hours.

Where extra nights have been requested and pre-approved by ILSC, and a suitable Homestay family is available, late-night Check-ins on weekdays (Monday to Friday) may be permitted.

Homestay (late Check-Out)

Homestay Check-out is generally by 12:00pm, subject to the individual Homestay family.

Where a Student requests a Check-out later than 12:00pm, they may be required to pay an additional night fee to cover accommodation and meal costs incurred by the Homestay family.

These standards apply to all students over the age of 18 living in ILSC Homestay accommodation in Canada and Australia. They are referenced in the Student Code of Conduct and the Written Agreement.

They are designed to ensure student safety, wellbeing, and respectful participation in a family home environment.

1. Living in a Family Home

Students in Homestay are guests and temporary members of a household. They are expected to:

• Treat all members of the Homestay family with courtesy, respect and cultural sensitivity.
• Follow reasonable house rules, routines and family expectations.
• Respect privacy, including bedrooms, bathrooms and personal belongings.
• Keep their room and shared areas clean and tidy.
• Communicate politely and promptly about absences, delays, or concerns.
• Ask permission before using household equipment or changing normal routines.

Students must not:

• Enter private areas without permission.
• Take photographs, videos or audio recordings of the family or home without consent.
• Share Homestay information (address, names, routines, personal circumstances) with others without approval.

2. Safety and Movement

Students are expected to:

• Inform their Homestay family if they will be away overnight or returning late.
• Follow agreed household expectations regarding access, security, keys, alarms, and entry to the home.
• Use safe and lawful transport methods.
• Advise the Homestay family of any significant changes to plans that may affect the household.

3. Visitors and Relationships

• Visitors are not permitted in the Homestay without prior approval from the host family and ILSC.
• Overnight guests are not permitted unless specifically approved by the Homestay family and ILSC.
• Students must maintain appropriate personal boundaries at all times.
• Any behaviour that causes discomfort, fear, or concern must be reported immediately.

4. Prohibited Behaviour

The following are not permitted in Homestay:

• Illegal drugs or illegal activities.
• Smoking or vaping inside the home or in areas prohibited by the Homestay family.
• Excessive alcohol consumption or behaviour that causes disturbance or risk.
• Parties or large gatherings without approval.
• Bullying, harassment, intimidation, or discrimination.
• Possession or sharing of harmful, offensive or inappropriate material.

5. Digital Safety & Social Media

To protect privacy and maintain respectful relationships, students must:

• Not post or share:
  • Images or videos of their Homestay family or home.
  • The Homestay address or location.
  • Household routines or security details.
• Not livestream from inside the Homestay without consent.
• Obtain permission before recording or publishing any content involving the Homestay family or property.
• Avoid online behaviour that could compromise the privacy, safety, or reputation of the Homestay family or ILSC.

6. Privacy, Photography and Confidentiality

Students must:

• Obtain permission before taking any photos, videos or recordings in the home.
• Never publish or share images or information about the Homestay family online.
• Respect closed doors, private conversations and personal space.
• Keep all personal information about the Homestay family confidential.

7. Care of the Home and Property

Students are expected to:

• Take reasonable care of their room and all household property.
• Immediately report any damage or breakages.
• Not tamper with locks, alarms, smoke detectors, internet systems or safety equipment.

Where damage is caused deliberately or through negligence:

• The student may be required to cover repair or replacement costs in accordance with the Written Agreement.
• Serious or repeated damage may result in relocation or disciplinary action.

8. Accommodation Fees and Payments

• Homestay fees are managed by ILSC in accordance with the Written Agreement and payment terms.
• Students must not make private payments or arrangements directly with Homestay families unless approved by ILSC.
• Failure to meet financial obligations may affect continued Homestay placement.

9. Extensions and Changes to Homestay Stay

• All requests to extend a Homestay placement must be made in writing to the ILSC Accommodation / Homestay Department.
• Requests must be submitted at least three (3) weeks in advance of the current Homestay end date.
• Extensions are subject to:
  • The student’s ongoing welfare and suitability of the placement; and
  • Availability of the current Homestay family.

If the current Homestay family is not available:

• ILSC may place the student with an alternative Homestay family.
• A change of family may be required to accommodate the extension.

Homestay fees for any extension period will be charged at the current published rates, which may differ from the original booking.

Private arrangements or extensions directly with Homestay families are not permitted.

10. Reporting and Support

Students must immediately inform:

• Their Homestay family, and
• ILSC staff

if they feel unsafe, unwell, distressed, bullied, threatened, or uncomfortable, whether in person or online.

11. Support & Practical Resources

To help students and families prepare for and succeed in Homestay, ILSC provides practical guidance on daily living, cultural expectations, communication, and household routines.

Students and parents are encouraged to review the Homestay Practical Tips page:
https://www.accommodations.ilsc.com/homestay/australia#practical
https://www.accommodations.ilsc.com/homestay/canada#practical

This resource includes advice on:

• settling into a host family environment
• communication and cultural understanding
• household routines and etiquette
• common questions and how to manage them

12. Changes to Homestay, Removal and Relocation

12.1 Student-Requested Change

A change of Homestay may be requested due to:

• Safety or wellbeing concerns
• Health or mental health concerns
• Serious compatibility issues
• Breach of house rules
• Breakdown of the placement despite mediation

All requests must be made through ILSC.

12.2 ILSC-Initiated Relocation

ILSC may require a student to be moved if:

• The student’s physical or emotional safety is at risk.
• There is serious or repeated misconduct.
• The Homestay can no longer provide appropriate supervision.
• The Homestay family requests removal due to significant behavioural issues.

12.3 Emergency Removal

Where there is an immediate risk to safety or serious disruption, ILSC may relocate the student to alternative accommodation while longer-term arrangements are made.

12.4 Cooling-Off / Early Placement Period

During the initial adjustment period of the first five (5) days of a placement, either the student or the Homestay family may request a change for welfare or compatibility reasons. ILSC will manage any relocation in the student’s best interests.

13. Breaches and Consequences

Failure to comply with these standards may result in:

• Behavioural warnings
• Relocation to another Homestay
• Disciplinary action under the Student Code of Conduct
• Termination of accommodation or enrolment in accordance with the Written Agreement

These standards apply to all students under the age of 18 living in ILSC Homestay accommodation in Canada and Australia. They form part of ILSC’s duty of care and child-safeguarding framework and are referenced in the Student Code of Conduct and the Written Agreement.

They are designed to ensure student safety, wellbeing, and respectful participation in a family home environment.

1. Living in a Family Home

Students in Homestay are guests and temporary members of a household. They are expected to:

• Treat all members of the Homestay family with courtesy, respect and cultural sensitivity.
• Follow reasonable house rules, routines and family expectations.
• Respect privacy, including bedrooms, bathrooms and personal belongings.
• Keep their room and shared areas clean and tidy.
• Communicate politely and promptly about absences, delays, or concerns.
• Ask permission before using household equipment or changing normal routines.

Students must not:

• Enter private areas without permission.
• Take photographs, videos or audio recordings of the family or home without consent.
• Share Homestay information (address, names, routines, personal circumstances) with others without approval.

2. Safety, Supervision and Movement

For safeguarding reasons, underage students must:

• Inform their Homestay family and ILSC of their daily whereabouts at all times.
• Observe agreed curfews and return times.
• Obtain permission before leaving the home outside normal routines.
• Use only approved transport methods.
• Immediately advise the Homestay family and ILSC of any delays or changes to plans.

Overnight stays away from Homestay are not permitted without prior written approval from both parents/guardians and ILSC.

3. Visitors and Relationships

• Visitors are not permitted in the Homestay without prior approval from the host family and ILSC.
• Students must not invite friends to stay overnight.
• Students must maintain appropriate personal boundaries at all times.
• Any behaviour that causes discomfort, fear, or concern must be reported immediately.

4. Prohibited Behaviour

The following are strictly prohibited for all underage students:

• Alcohol, drugs, smoking or vaping.
• Parties or large gatherings
• Unsafe or illegal activities.
• Bullying, harassment, intimidation, or discrimination.
• Possession or sharing of harmful, offensive or inappropriate material.

5. Digital Safety & Social Media

5.1 General Expectations (All Under 18 – All Countries)

To protect privacy and safety, students must:

• Not post or share:
  • Images or videos of their Homestay family or home.
  • The Homestay address or location.
  • Daily routines or security details.
• Not livestream from inside the Homestay without consent.
• Not engage in private online communication with unknown adults.
• Use devices in accordance with house rules and school safety guidance.

Any unsolicited, inappropriate, or concerning online contact must be reported immediately to the Homestay family and ILSC.

5.2 Australia Only – Under 16 Social Media Access Restrictions

In Australia, access to social media services by children under the age of 16 is subject to statutory age-based restrictions and child-safety protections.

Accordingly, for students under 16:

• Access to, and use of, social media platforms that impose a minimum age requirement of 16 years is restricted.
• Students must not create, hold, or operate accounts on services for which they do not meet the minimum age requirement, except where access is expressly permitted by law and authorised by a parent or legal guardian.

6. Privacy, Photography and Confidentiality

Students must:

• Obtain permission before taking any photos, videos or recordings in the home.
• Never publish or share images or information about the Homestay family online.
• Respect closed doors, private conversations and personal space.
• Keep all personal information about the Homestay family confidential.

7. Care of the Home and Property

Students are expected to:

• Take reasonable care of their room and all household property.
• Immediately report any damage or breakages.
• Not tamper with locks, alarms, smoke detectors, internet systems or safety equipment.

Where damage is caused deliberately or through negligence:

• The student may be required to cover repair or replacement costs in accordance with the Written Agreement.
• Serious or repeated damage may result in relocation or disciplinary action.

8. Accommodation Fees and Payments

• Homestay fees are managed by ILSC in accordance with the Written Agreement.
• Students and parents must not make private payments or arrangements directly with Homestay families unless approved by ILSC.
• Failure to meet financial obligations may affect continued Homestay placement.

9. Extensions and Changes to Homestay Stay

• All requests to extend a Homestay placement must be made in writing to the ILSC Accommodation / Homestay Department.
• Requests must be submitted at least three (3) weeks in advance of the current Homestay end date.
• Extensions are subject to:
  • The student’s ongoing welfare and suitability of the placement; and
  • Availability of the current Homestay family.

If the current Homestay family is not available:

• ILSC may place the student with an alternative Homestay family.
• A change of family may be required to accommodate the extension.

Homestay fees for any extension period will be charged at the current published rates, which may differ from the original booking.

Private arrangements or extensions directly with Homestay families are not permitted.

10. Reporting and Support

Students must immediately inform:

• Their Homestay family, and
• ILSC staff

if they feel unsafe, unwell, distressed, bullied, threatened, or uncomfortable, whether in person or online.

ILSC has a duty to act on all welfare concerns and may involve parents/guardians, medical services, or child protection authorities where required.

11. Support & Practical Resources

To help students and families prepare for and succeed in Homestay, ILSC provides practical guidance on daily living, cultural expectations, communication, and household routines.

Students and parents are encouraged to review the Homestay Practical Tips page:
https://www.accommodations.ilsc.com/homestay/australia#practical
https://www.accommodations.ilsc.com/homestay/canada#practical

This resource includes advice on:

• settling into a host family environment
• communication and cultural understanding
• household routines and etiquette
• common questions and how to manage them

12. Changes to Homestay, Removal and Relocation

12.1 Student-Requested Change

A change of Homestay may be requested due to:

• Safety or wellbeing concerns
• Health or mental health concerns
• Serious compatibility issues
• Breach of house rules
• Breakdown of the placement despite mediation

All requests must be made through ILSC. Parents/guardians will be involved in all decisions.

12.2 ILSC-Initiated Relocation

ILSC may require a student to be moved if:

• The student’s physical or emotional safety is at risk.
• There are child protection concerns.
• There is serious or repeated misconduct.
• The Homestay can no longer provide appropriate supervision.
• The Homestay family requests removal due to significant behavioural issues.

12.3 Emergency Removal

Where there is an immediate risk to a student’s safety or welfare, ILSC may remove the student without notice and place them in temporary supervised accommodation while alternative arrangements are made. Parents/guardians will be informed as soon as practicable.

12.4 Cooling-Off / Early Placement Period

During the initial adjustment period of the first five (5) days of a placement, either the student or the Homestay family may request a change for welfare or compatibility reasons. ILSC will manage any relocation in the student’s best interests.

13. Breaches and Consequences

Failure to comply with these standards may result in:

• Parental notification
• Behavioural warnings
• Increased supervision
• Relocation to another Homestay
• Disciplinary action under the Student Code of Conduct
• Termination of accommodation or enrolment in accordance with the Written Agreement

These standards apply to students living in ILSC Student Residence accommodation. Student Residences are purpose-built accommodation facilities operated by third-party providers and rented by ILSC for student use.

Students living in a Student Residence are members of a shared residential community and are required to comply with:

• These Student Residence Living & Conduct Standards; and
• Any additional rules, policies, or instructions issued by the Student Residence provider, which may vary by location.

These standards are referenced in the Student Code of Conduct and Written Agreement.

1. Living in a Student Residence Community

Students living in a Student Residence are members of a shared residential community and are expected to:

• Treat other students, residence staff, and visitors with courtesy, respect, and consideration at all times.
• Follow all Student Residence Guidelines and any additional rules or restrictions communicated by the residence provider upon arrival or during the stay.
• Respect cultural differences and shared living arrangements.
• Use shared facilities responsibly and in accordance with posted rules.

2. Cleanliness and Shared Responsibilities

As part of shared apartment living, students are responsible for maintaining cleanliness in both private and shared spaces.

Students must:

• Keep their own bedroom clean and tidy.
• Actively contribute to keeping shared areas clean at all times, including:
  • Washing and putting away their own dishes
  • Cleaning up after meals
  • Participating in shared chores such as vacuuming, rubbish disposal, and basic cleaning
• Cooperate with housemates to maintain reasonable hygiene and cleanliness standards.

If ILSC or the Student Residence provider receives complaints regarding the cleanliness of shared areas or a student’s contribution:

• The student may receive up to two (2) written reminders outlining the required standards.
• If cleanliness does not improve, additional cleaning fees may be charged so that common areas can be cleaned.

ILSC and/or the Student Residence provider may conduct apartment inspections to assess cleanliness and condition. Where possible, residents will be notified at least 24 hours in advance.

3. Privacy, Safety and Security

3.1 Privacy

Students have the right to privacy in their bedroom and bathroom.
If a student believes their privacy is not being respected, they should contact ILSC promptly.

3.2 Safety and Security

Students have the right to feel safe and secure while living in the Student Residence.
If a student believes their safety or security is at risk at any time, they must contact ILSC immediately.

4. Conduct, Concerns and Complaints

If a student has comments, questions, or concerns about:

• The Student Residence
• Other residents
• Residence staff
• Shared living arrangements

they should:

• Raise the concern directly with Student Residence staff where they feel comfortable doing so; or
• Contact ILSC if:
  • The concern is not resolved; or
  • They do not feel comfortable raising it directly with residence staff.

Where ILSC determines that relocation is the most appropriate resolution, we will use reasonable efforts to arrange an alternative Student Residence or accommodation.

If the Student Residence provider requests that a student be removed, ILSC may, at its discretion:

• Relocate the student to another Student Residence or accommodation; and
• Apply additional fees where applicable.

5. Student Residence Fees and Payments

• Student Residence fees are managed and invoiced by ILSC in accordance with the Written Agreement.
• Students must not make payments directly to the Student Residence provider unless instructed by ILSC.
• Additional fees may apply for:
  • Damage to rooms or shared areas
  • Additional cleaning
  • Breaches of residence rules
• Students are responsible for promptly paying any fees arising from damage or negligence.

6. Care of Rooms and Property

Students are expected to:

• Take reasonable care of their bedroom, furniture, and all shared facilities.
• Report any damage, maintenance issues, or breakages promptly.
• Not tamper with locks, alarms, smoke detectors, internet systems, or safety equipment.

Damage caused deliberately or through negligence may result in:

• Charges for repair or replacement; and
• Relocation or disciplinary action where appropriate.

7. Extensions and Changes to Student Residence Stay

• Requests to extend a Student Residence stay must be made in writing to the ILSC Accommodation team.
• Requests should be submitted at least three (3) weeks in advance of the end date.
• Extensions are subject to:
  • Ongoing suitability of the placement; and
  • Availability within the Student Residence.

If the current room or residence is not available:

• A move to a different Student Residence or accommodation may be required.
• Fees for any extension period will be charged at the current published rates, which may differ from the original booking.

8. Removal, Relocation and Room Release

ILSC may initiate a room release or termination of a Student Residence placement if:

• The student does not arrive on the scheduled start date.
• The student does not arrive on the scheduled start date.
• Required arrival or booking information is not provided.
• Information provided in the booking application is inaccurate or incomplete.
• The student is no longer studying with ILSC.
• The student breaches Student Residence rules or conduct standards.

Where removal or relocation occurs:

• The student must vacate the room by the date notified.
• The room must be left clean and tidy.
• All keys and access devices must be returned.

ILSC may assist in arranging alternative accommodation if requested. Additional fees may apply.

9. Student-Initiated Requests for Relocation

Living in a Student Residence involves shared responsibilities and adjustment to communal living.

Students are encouraged to:

• Communicate openly and respectfully with housemates
• Participate in shared living arrangements
• Follow residence guidance on cleaning, safety, and daily routines

Residence staff will provide information on:

• Internet access
• Laundry facilities
• Transport options
• Safety procedures
• Common areas and amenities

11. Breaches and Consequences

Failure to comply with these standards, Student Residence rules, or provider policies may result in:

• Written warnings
• Cleaning or damage charges
• Relocation to another residence or accommodation
• Disciplinary action under the Student Code of Conduct
• Termination of accommodation or enrolment in accordance with the Written Agreement