accommodation-booking-policy-HERO

Accommodation Policy

The Accommodation Policy applies to all bookings in all ILSC & Greystone College locations.

“Administration Fee” means the mandatory fees applied to an ILSC Homestay or Student Residence Booking. This fee is non-refundable.

“Booking” means a request by the Student or Student’s Agent to ILSC (whether by email, website portal or otherwise) to arrange a Homestay or Student Residence in accordance with the Student’s information request.

“Check-in” means the date and time that a Student arrives at either the Homestay or Student Residence.

"Check-out" means the date and time the Student must leave Homestay or Student Residence

“Confirmation” means a Student Residence or a Homestay reservation that has been accepted by the Accommodation Department and an invoice issued against it by the Registration Department. A Confirmation will become a Final Confirmation when the Accommodation Department has received the full accommodation payment and confirmed flight/arrival details by the stipulated timeframe.

“Courtesy Hold” means a temporary reservation given to a Student while they decide whether to proceed with a Confirmation. The Courtesy Hold will expire after a set amount of time.

“Date Change” means when a Student requests a change of an originally scheduled Check-in and/or Check-out dates.

“Extensions” means a request made by the Student to ILSC in writing for change to the original Check-out date of a Booking.

“Final Confirmation” means a reservation that has been fully confirmed by the Accommodation Department after receiving the flight/arrival details and full accommodation payment from the student.

"Homestay" means the residence of a Homestay family where the homestay takes place. 

“ILSC” means “us”, “we”, “our”, The ILSC Education Group Inc. (ILSC-Vancouver, ILSC-Toronto, ILSC-Montréal); ILSC India Private LTD. Greystone College of Business and Technology (Toronto) Inc. (Greystone College (Toronto)); Greystone College of Business and Technology (Greystone College (Vancouver)); and Collège Greystone (Greystone College (Montréal)), ILSC (Brisbane) PTY LTD is trading as ILSC-Adelaide, ILSC-Brisbane, ILSC-Melbourne, ILSC-Sydney, Greystone College and ILSC Australia RTO Number 31564, CRICOS Code: 02137M.

“Replacement Fee” means the fee charged in the event that a Student decides to move to another Homestay or Student Residence room after arrival. This fee is non-refundable.

“Room Cancellation” means when a Student requests to cancel a Confirmation or Booking.

“Room Release” means when ILSC puts a room back into the available supply of accommodation stock. A Room Release may be initiated as a result of a time expiry from Courtesy Hold, or due to the fact that room payment and/or the signed Student Accommodation Agreement Form were not submitted as part of a Confirmation request.

“Student” means “you”, “your”, and an individual making the booking directly with ILSC, or their authorized educational agent making a booking on their behalf.

“Student Accommodation Agreement” means the digital agreement form that all Students or their authorized representative must sign at the time of Booking.

“Student Residence” means the accommodation in a purpose-built Student Residence where your stay takes place. 

“Underage Student” includes “you”, “your”, and the legal guardian or parent(s). An Underage Student is an individual under the age of 18 years old at the time of study commencement, and whose application must be approved and signed by a legal guardian or parent(s). An educational agent may be appointed to act on behalf of the Underage Student, at the request of the legal guardian or parent(s).

“Written Notice” means notice given to ILSC by email from a student or their authorized representative.

1. Courtesy Hold

Students may request a Courtesy Hold for up to 72-hours on an available Student Residence room using the availability website, or through the Registration team, in order to decide whether they wish to proceed with a Booking.

The Courtesy Hold must be accepted by the Accommodation Department, and the Student will receive an email confirming the hold.

If the Accommodation and/or Registration Department do not get confirmation from the Student on the Booking after the set amount of time, the Courtesy Hold will automatically expire, resulting in a Room Release.

2. Confirmation

Students may request a Confirmation of an available Student Residence or Homestay room either through the availability website, or through the Registration team.

For Student Residence, a Confirmation may be issued with as little as two (2) days-notice before a desired Check-in, subject to availability.

For Homestay, depending on the season and demand, a Confirmation may require between two (2) to eight (8) weeks-notice before a desired Check-in, subject to availability.

A Confirmation will become final when the Accommodation Department has received the full accommodation payment and confirmed flight/arrival details.

Please note that if the Accommodation Department does not receive the full accommodation payment and confirmed flight/arrival details by the stipulated deadline, the room will be released, as per the Room Release provisions.

Confirmation of a room, either in Homestay or Student Residence, is applicable only to the originally scheduled Check-in/Check-out dates.

3. Final Confirmation

Following the stipulated deadlines for submitting confirmed flight/arrival details and full accommodation payment, students may receive the Final Confirmation of a Student Residence or Homestay approximately 14-days before check-in.

This Final Confirmation will include the all relevant accommodation details such as location address and contact information, accommodation description, Homestay family profile (if applicable) and taxi transfer confirmation (if requested).

Final Confirmation of a room, either in Homestay or Student Residence, is applicable only to the originally scheduled Check-in/Check-out dates. If a check-in / out date revision is required, the Date Change policy applies.

ADVANCED NOTICE BOOKINGS FOR STUDENT RESIDENCE

If a Student wishes to make a Booking for a residence room with a check-in date that is greater than 12-months from the time of application, pricing and rooms may be subject to availability. ILSC will provide a confirmation for these advanced bookings with the following caveats:

1. ILSC reserves the right to change the residence location with a similar offering if that original residence is no longer under contract;
2. ILSC reserves the right to amend and re-quote the original accommodation rate to account for any unusual annual increases that may have occurred;
3. If ILSC changes the residence location or increases the quoted rate, ILSC will give the student a minimum of 3-months notice prior to the check-in;
4. The student will have 10 business days to accept the revision or cancel without penalty, including refunding all accommodation fees and charges.

Full payment arrangements of a Student Residence Booking is required twenty-eight (28) days prior to Check-in.

Full payment arrangements of a Homestay Booking is required fourteen (14) days prior to Check-in.

Failure to provide proof of payment by the stipulated dates may result in a Room Release.

In the event that a Student needs to change their originally scheduled Check-in and/or Check-out dates for any reason, the Date Change policy applies.


We understand that circumstances may arise where a Student needs to cancel their Booking. The following cancellation provisions will determine the applicable timelines and charges that will apply to a cancelled Booking, which balance the need for the flexibility for the Student with the commitments that ILSC makes with Student Residence providers and Homestay families.

CANCELLATION BEFORE CHECK-IN (STUDENT RESIDENCE)

At least 28 days’ notice of cancellation request
If a Student wishes to cancel a Student Residence Booking and they give us at least twenty-eight (28) days’ notice before their Check-in date, they are entitled to a full refund of the paid accommodation charges, excluding the non-refundable Administration Fee.

ILSC will refund the Administration Fee, providing the Student provides evidence that the student visa has been refused. For all other cancellations, ILSC will retain the Administration Fee.

Less than 28 days’ notice of cancellation request
If a Student wishes to cancel a Student Residence Booking and they give us less than twenty-eight (28) days’ notice before their Check-in date, they must pay up to four (4) weeks' accommodation fee, in addition to our Administration Fee (includes if a visa has been refused).

*EVO - Once the booking is confirmed, there is no possibility of refund before or after the arrival, whatever the reason may be.

CANCELLATION BEFORE CHECK-IN (HOMESTAY)

At least 14 days’ notice of cancellation request
If a Student wishes to cancel a Homestay Booking and they give us at least fourteen (14) days’ notice before their Check-in date, they are entitled to a full refund of the accommodation charges, excluding the non-refundable Administration Fee.

ILSC will refund the Administration Fee, providing the Student provides evidence that the student visa has been refused. For all other cancellations, ILSC will retain the Administration Fee.

Less than 14 days notice of cancelation request
If a Student wishes to cancel a Homestay Booking and they give us less than fourteen days (14) days’ notice before their Check-in date, they must pay up to two (2) weeks' accommodation fee, in addition to our Administration Fee (includes if a visa has been refused).

CANCELLATION AFTER CHECK-IN (STUDENT RESIDENCE & HOMESTAY)

If a Student wishes to cancel or shorten a Student Residence or Homestay Booking after Check-in:

(i) Bookings up to four (4) weeks and six (6) days (total 34 days), no refund; 

(ii) Bookings more than 5 weeks (total 35 days), with four (4) weeks Written Notice, they will be entitled to a refund of outstanding amount less our Administration Fee. 

CANCELATION OF AIRPORT PICK-UP / DROP-OFF (AIRPORT TRANSFER)

If a Student wished to cancel an Airport Pick-Up or Drop-Off request, they must give at least 48 hours written notice prior to Check-In.

If sufficient notice of the cancelation request is received, the Student is entitled to 100% refund of the Airport Pick-Up /Drop-Off amount.

Failure to provide sufficient notice of the Airport Pick-Up / Drop-Off cancelation request will result in no refund.

We understand that circumstances may arise where a Student needs to change their Booking dates. The following Date Change provisions will determine the applicable timelines and charges that will apply to change a Booking, which balance the need for the flexibility for the Student with the commitments that ILSC makes with Student Residence providers and Homestay families.

DATE CHANGE (STUDENT RESIDENCE)

At least 28 days’ notice of Booking change prior to Check-in
If a Student wishes to make a change to a Student Residence Booking (such as a new Check-in and/or Check-out date) and we receive at least twenty-eight (28) days’ Written Notice of the change prior to Check-in, there will be no additional administration costs associated with the Booking (date changes are subject to availability).

Less than 28 days’ notice of Booking change prior to Check-in
If a Student wishes to make a change to a Student Residence Booking (such as a new Check-in and/or Check-out date) that results in the room being unoccupied for part of the original booking dates, and we receive less than twenty-eight (28) days’ Written Notice of the change prior to Check-in, then the Student will incur an additional penalty fee.

If we cannot find another occupant to fill the unoccupied part of the Student Residence Booking, then the Student must pay up to four (4) weeks for the gap period left unoccupied by the Date Change.

While we will make every effort to find another occupant to take the room, we cannot guarantee that a replacement will be found.

Please note: If you make a Date Change for any reason, we cannot guarantee that a new date will be available for re-booking. In addition, if a new date is available, it may not be for your original accommodation choice and there may be a difference in fees.

DATE CHANGE (HOMESTAY)

At least 14 days’ notice of Booking change prior to Check-in
If a Student wishes to make a change to a Homestay Booking (such as a new Check-in and/or Check-out date) and we receive at least fourteen (14) days’ Written Notice of the change prior to Check-in, there will be no additional administration costs associated with the Booking (date changes are subject to availability).

Less than 14 days’ notice of Booking change prior to Check-in
If a Student wishes to make a change to a Homestay Booking (such as a new Check-in and/or Check-out date) that results in the room being unoccupied for part of the original booking dates and we receive less than fourteen (14) days’ Written Notice of the change prior to Check-in, then the Student will incur an additional penalty fee.

If we cannot find another occupant to fill the unoccupied part of the Homestay Booking, then the Student must pay up to two (2) weeks for the gap period left unoccupied by the Date Change.

While we will make every effort to find another occupant to take the room, we cannot guarantee that a replacement will be found.

Please note: If you make a Date Change for any reason, we cannot guarantee that a new date will be available for re-booking. In addition, if a new date is available, it may not be for your original accommodation choice and there may be a difference in fees.

Students may make a request for an accommodation extension directly to the accommodation department or a student advisor.  

All fees associated with an accommodation booking must be paid directly to ILSC. 

Requests for an accommodation extension must be made at least three (3) weeks in advance of their check-out. 

Extension requests are not guaranteed and always subject to availability.  

Last minute extension requests, (a request made less than 14 days prior to check-out), may attract a surcharge fee of $150. 

Accommodation fees may be different than originally invoiced and paid, and prices are subject to change at any time. 

In the event that a Student decides to change their Booking location to another ILSC accommodation type after Check-in, upon approval from ILSC, there may be Replacement Fee applied.

The Student must submit a Written Notice for the request to change accommodation with at least two (2) weeks' notice.

At least twenty-eight days (28) prior to Check-in for Student Residence, Students are required to pay the accommodation fees in full and provide the confirmed flight/arrival details in order to receive a Final Confirmation for their accommodation.

Failure to pay the fees in full and provide the confirmed flight/arrival details will result in a Room Release, with applicable Cancelation or Date Change penalties being applied.

At least fourteen (14) days prior to Check-in for Homestay, Students are required to pay the accommodation fees in full and provide the confirmed flight/arrival details in order to receive a Final Confirmation for their accommodation.

Failure to pay the fees in full and provide the confirmed flight/arrival details will result in a Room Release, with applicable Cancelation or Date Change penalties being applied.

If a Student is unable to arrive at their originally requested accommodation Check-in date for any reason and needs to change the dates, the Date Change provision applies.

Please note: We cannot guarantee that a future date will be available for re-booking. In addition, if a future date is available, it may not be for your original accommodation choice and there may be a difference in fees.

Homestay Bookings have a minimum stay of 28 nights (4 weeks).

ILSC will accommodate Homestay Bookings that are less than 4 weeks as part of short-term study tours and individual program bookings.

In these instances, the Homestay Booking must match the entire duration of the study program (i.e., 2-week study program must equal 14 nights minimum stay).

Student Residence Bookings may have minimum stay durations, dependent on the study location and room type.

Student Residence and Homestay Bookings are charged on a weekly basis, and weekend (Saturdays or Sundays) Check-ins and Check-outs are standard.

This means that the Student will be charged on a weekly basis for any weekend Check-in / Check-out date.

ILSC-Greystone-College-weekly-booking-example

If the Student would like to make a request for extra night(s) on either end of your Booking that fall(s) on a weekday, they must submit the request to the Accommodation Department for pre-approval.

If the Accommodation Department is able to accommodate the request and grants approval for extra nights, they will be charged a fixed daily rate per night.

Please note: Students must be studying at ILSC for the entire duration of their Booking.

Example: Non-standard Extra Night(s) Weekday Request

ILSC-Greystone-College-booking-example-non-standard-extra-nights

 

Check-In / Check-Out

Exact Check-in / Check-out times may vary depending on the accommodation type and campus location chosen.

The Check-in / Check-out times will be specifically mentioned in the final accommodation confirmation that the Student receives prior to arrival.

Student Residence

Generally, Student Residence providers will be able to accommodate late Check-ins as a result of late arrivals of international flights.

The Student might not receive a residence induction and/or tour until the following day due to a late Check-in the night before.

Students checking out of Student Residence must strictly follow the official Check-out time that is communicated to them. If a late Check-out is requested, the Student may need to pay the Extra Night fee.

Homestay (late Check-in)

To the extent possible, and out of respect for the Homestay families, we strongly encourage Students to plan their flights so that they can Check-in between the hours of 7am and 11pm, on either a Saturday or Sunday.

We will do our best to accommodate flight arrivals outside of those hours (excluding flight delays); however, Students that arrive outside of these times may need to book alternative accommodation until the following day so that the family can receive them between the normal Check-in hours of 7am to 11pm.

If extra nights have been requested and pre-approved by ILSC, and ILSC is able to find a family that accommodates late-night Check-ins on weekdays (Monday to Friday), then after-hour Check-ins may be permitted.

Homestay (late Check-Out)

Check-out of Homestay should be by 12pm, dependent on the family.

If a student requests a Check-out later than 12pm, they may be required to pay an extra night fee to cover the cost of meals provided by the Homestay family.

1. CHANGES TO YOUR HOMESTAY FAMILY

1.1 If you wish to change your Homestay Family after your Homestay Booking has commenced, you must provide us with written notice of the change together with the reason for the change.

1.2 We will use our best efforts to accommodate your change request; however, we cannot guarantee a change in Homestay Family.

1.3 Where we agree to change your Homestay Family during your Homestay, you agree and acknowledge that;

(a) it may take time to arrange a new Homestay Family for you and that, unless your physical safety and security is at risk, you may need to remain with your current Homestay Family until such time as a new Homestay Family can be arranged;
(b) if your physical safety or security is at risk then we may (at our option) choose to relocate you to a Homestay or such accommodation we see fit until such time as a new Homestay Family can be arranged;
(c) we may charge you additional Fees for your request to change Homestay Families; (d) you may be responsible for any transport costs associated with the relocation to your new Homestay Family.

 

2. DURATION OF YOUR HOMESTAY

2.1 Your conduct

(a) You acknowledge that during your Homestay, you are not only a guest in the home, but also a temporary member of the Homestay Family, and that you will be courteous and respectful at all times;
(b) You must ask permission from the Homestay family before inviting any friends or boyfriend/girlfriend over to the home;
(c) Friends and boyfriends/girlfriends are not permitted to stay over-night at a Homestay;
(d) You agree to obey the Homestay Student Guidelines together with any additional rules which your Homestay Family notifies you upon your arrival;
(e) You agree to respect the privacy of the Homestay family, which includes asking permission before you take pictures or videos of the family or family home.

2.2 During your Homestay, your Homestay Family has agreed with us that they will:

(a) speak English with you at all times;
(b) provide you with your own room with a window;
(c) give you privacy in your room and the bathroom;
(d) provide you with bed linen and towel;
(e) provide you with access to washing facilities such as a washing machine;
(f) provide you with a set of keys or passwords to gain entry into the home;
(g) if the Homestay Family is providing you with a meal or meals on certain days, provide you with those meals on the agreed days.

2.3 You have the right to privacy during your Homestay. This includes privacy in your room and in the bathroom. If you believe that you are not afforded privacy you must contact us immediately.

2.4 You have the right to feel safe and secure in the home during your Homestay. If you believe that your safety and security is in danger at any time, you must contact us immediately.

2.5 If at any time during your Homestay you have any comments, questions or complaints about your Homestay Family or any part of your Homestay, you should:

(a) if you are comfortable discussing your issues with your Homestay family, you should raise your concerns directly with them in the first instance;
(b) if you have raised your concerns with your Homestay Family and you believe your concerns have not been resolved, or you do not feel comfortable raising your concerns directly with your Homestay Family, you should contact us immediately.

2.6 Where you have made a complaint or comment to us about your Homestay Family and we agree that the best resolution to your concern is to relocate you to another Homestay Family, we will make our best effort to arrange a new Homestay Family for you.

2.7 If your Homestay Family asks us to remove you, we may (at our option) choose to relocate you to Homestay or such accommodation we see fit until such time as a new Homestay Family can be arranged.

 

3. HOMESTAY FEES AND PAYMENTS

3.1 You must pay to us the Fees in the amounts notified by us to you in writing from time to time. Fees payable by you are set out in our Homestay Fees Schedule.

3.2 Fees must be paid by the due date notified by us to you in writing and must be paid before we provide you with your Homestay Booking confirmation.

3.3 You understand that any amounts payable to your Homestay Family will be paid by us. You must not under any circumstances make a payment to the Homestay Family or other party regarding your Homestay except for an internet usage fee (which the Homestay Family may charge you directly).

3.4 You acknowledge that you may incur additional fees if you make any changes to your Homestay Booking and you understand that we change our fees at any time.

3.5 From time to time we may review and update our Fees. If you have a Homestay Booking at the time of a Fee change we will provide you with notice of any changes to our Fees.

 

4. TERMINATION AND ROOM RELEASE

When we may terminate your Homestay

4.1 We may initiate a Room Release or termination of your Homestay immediately if:

(a) You have not arrived at your Homestay on the start date set out in your Homestay Booking;
(b) You have not paid the Fees by the due date notified to you in writing;
(c) You have not submitted your flight/arrival details within the stipulated timeframe;
(d) You have not been truthful in your Homestay Booking application;
(e) You have omitted important information about yourself that would affect the family’s interactions with you;
(f) You are no longer studying with us during the daytime schedule; or
(g) You violate the Homestay Student Guidelines or the rules and regulations of the Homestay Family.

4.2 If we terminate your Homestay:

(a) your agreement with us to provide the Homestay Service will come to an end;
(b) you must leave the Homestay on the date we notify to you;
(c) upon leaving the Homestay, you must:

(a) leave the room in a neat and tidy condition; and
(b) return all keys to the Homestay Family.

(d) we may, at our option, assist you to find alternative accommodation arrangements if you request.

4.3 When you may terminate your Homestay You may terminate you Homestay immediately if:

(a) your physical safety is in danger;
(b) your wellbeing or mental health are impacted as a result of the Homestay;
(c) a member of the Homestay Family has stolen from you. provided you give us notice in writing. You are required to leave the Homestay on the date you notify. You must also:
(a) leave the room in a neat and tidy condition; and
(b) return all keys to the Homestay Family.

 

5. INSURANCE

We require our Homestay Families to maintain minimum insurance coverage relating to the Homestay. This may cover you for loss, damage and injury inside the home. You should not rely upon your Homestay Family’s insurance to cover you for these things, and it is your responsibility to obtain your own personal insurance. If you cause damage while staying at the Homestay, you may be liable to pay for any damages cause.

 

6. LIABILITY

6.1 To the maximum extent permitted by law, we exclude all warranties not expressly provided in this Agreement and we take no responsibility for and have no liability for any direct, indirect, incidental, special, consequential or exemplary damages which may be incurred by you in connection with the Homestay Services.

6.2 Subject to clause 9.1, any liability by us arising out of or in connection with this Agreement, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the Fees paid or payable by you.

6.3 You expressly understand and agree that we, our affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused.

6.4 You indemnify us again all claims, demands, losses, liabilities, damages, actions, costs and expenses (including but not limited to all legal costs incurred in defending or settling any claims) of any kind, incurred by or imposed on us arising out of in connection with this Agreement.

 

7. Confidentiality

7.1 The terms and conditions of this agreement together with any other information we provide to you (including your booking confirmation, Homestay Family information and our policies and guidelines) are confidential in nature and you must keep all this information confidential (Confidential Information).

7.2 You agree that you will not disclose any Confidential Information to any third party unless or until it:

(a) is or becomes publicly known through no wrongful act of the party receiving the information;
(b) is received by a third party (other than from or on behalf of you, the Homestay Family or us) without restriction and without breach of any confidentiality obligations to the other party; or
(c) is required by law to be disclosed.

 

8. PRIVACY

8.1 We will always handle your personal information and the personal information of Homestay Families in accordance with our privacy policy. Our privacy policy can be found on our website.

8.2 You agree and acknowledge that the personal information of each member of your Homestay Family must be kept private and confidential by you.

8.3 You must immediately notify us if you know or suspect that there has been a breach of your Homestay Family’s personal information.

 

9. GENERAL

9.1 Notices: Any communication under this Agreement should be given or sent in writing and delivered to that party’s nominated address by post or email.

9.2 Modifications: We may modify the provision of this Agreement at any time provided that we give you not less than thirty (30) days written notice of those changes. This includes but is not limited to a modification to our fee schedules, our policies or our guidelines.

9.3 Entire Agreement: This Agreement constitutes the entire agreement between you and us in respect of the Homestay.

9.4 Assignment: You cannot assign or transfer your rights or obligations under this Agreement without our prior written consent.

9.5 Governing Law: This Agreement will be governed by the laws of New South Wales. The parties agree to submit to the non-exclusive jurisdiction of the Courts of that jurisdiction.

9.6 No waiver: The parties agree that any rights under this Agreement will only be waived if a party expressly waives their rights in writing to the other party.

9.7 Enforceability: If any part of this Agreement is found to be void or unenforceable by a court, that part shall be severed, and the rest of the Agreement shall remain in force.

 

HOMESTAY STUDENT GUIDELINES

This guide sets out the types of things you can expect during your homestay. It provides you with information about the way our homestay families live and what they expect from you when you are staying with them. It is a condition of your homestay that you agree to act in accordance with the rules and guidelines. Please note that you have also been given access to the Homestay Orientation video link as part of your Homestay Program. This orientation video includes English subtitles as well as translations into several languages and also outlines the guidelines included in this document.

1. Introduction
All families are different, and each will have their own set of house rules.

2. Your Room
Your homestay family will provide you with your own room. Your room will include a bed, a study desk and a window. You will also be provided with bed linen and your own towel.

3. Bathrooms and Toilets
Our families usually wash their hands before eating dinner. Toilets in our homestays are pedestal sit-down toilets. Toilet paper should be disposed of in the toilet itself, not the rubbish bin. Males should lift the seat to urinate. Feminine hygiene products should be wrapped and placed in an appropriate rubbish bin (not the toilet). Water conservation is important to our families and they may limit the amount of water they use. Showers should take no more than 5 to 7 minutes.

4. Laundry
Your homestay family may wash your clothes for you or provide you access to washing facilities for you to wash your own clothes. If your homestay family offers to wash your clothes for you, you will usually be asked to put your laundry in a place where it can be collected for washing with other family members. It is important to do this on time, so you have a supply of clean dry clothes. If you wash your own clothes, do not hang wet clothes in your bedroom or hang clothes over a heater. Your homestay family will show you where to hang washing.

5. Meals
Families usually eat and drink in the kitchen, dining room or lounge room. Males, females and children all help to prepare food, set and clear the table, wash and wipe dishes. If there are any foods that you cannot eat, you must tell us or your agent or us so your homestay family is aware. You should also talk to your homestay family directly about foods that you like. Meals are usually eaten with a knife, fork or spoon although some families will use chopsticks when eating Asian meals. In Australian, Canadian, and Indian culture it is not polite to make noises such as slurping or burping while you are eating and it is considered rude to speak with your mouth full. You should always say “Thank you” to the person or people who prepare your meal.

Breakfast Most families do not eat breakfast together. It is usual for family members to make their own breakfast.

Dinner The evening meal is normally prepared by the mother or father and is usually a hot meal. Many families sit down to eat and talk over dinner. This is a perfect time to practice your English. The family will tell you the time for dinner.

6. Talking to the Family
Your homestay family has been chosen because they are kind and understanding people. It is normal to feel nervous at first but you will feel more comfortable when you get to know them better. When you meet, ask family members what they would like to be called and tell them what to call you. Talking to your homestay family about your worries will help you to adjust to staying in a new country. Always ask questions if you don’t understand or need help. Understanding different accents can take time. Australians, Canadians and Indians have different accents and speaking speeds and may sound different to your English teacher back home. If you spend a lot of time in your room, your homestay family may think you do not like them or that you are unhappy. Spend some time each day talking, watching TV or helping the family with household tasks. Tell them about your culture and ask about theirs. This will help improve your English and make your homestay experience more enjoyable.

7. Telephone and Internet
Most homestay families will not mind you calling your parents to tell them you have arrived safely but you must ask each time you wish to use the telephone. Most families do not have a landline. Instead, each family member will have a mobile (cellular) phone. You can buy a cheap mobile phone and a data (sim) card from a supermarket such as Woolworths or Coles. Other alternatives are to reverse charge the call, use a pay phone or make an internet call. When you arrive, your homestay family will discuss internet usage with you, including time or download limits. ILSC cannot guarantee internet quality at the homestay. It is not polite to spend hours on the internet as the whole family may need to use it. You may also be asked to contribute a reasonable weekly fee to the homestay directly for the internet.

8. Pets
Many families have a household pet. Cats and dogs are the most common. If you are afraid of, or allergic to a particular animal you should tell your agent and we will try to place you with a family without a pet.

9. Safety
You must abide by the safety instructions you are given for inside and outside of your homestay. This includes travel safety, rules about pools, play equipment, bush and beach safety, personal security and internet safety. Remember to let your host family know where you are at all times.

10. Transport
Your homestay family will explain the best way to travel to and from school. If you need to catch public transport they will tell you about timetables, stations and travel cards. You need to pay your own transport costs.

1. CHANGES TO YOUR HOMESTAY FAMILY

1.1 If the Underage Student wishes to change their Homestay Family after the Homestay Booking has commenced, the Underage Student’s Parent/Guardian must approve and provide ILSC with written notice of the change together with the reason for the change.

1.2 We will use our best efforts to accommodate your change request; however, we cannot guarantee a change in Homestay Family.

1.3 Where we agree to change your Homestay Family during your Homestay, that Parent/Guardian agrees and acknowledges that;

(a) it may take time to arrange a new Homestay Family for you and that, unless your physical safety and security is at risk, you may need to remain with your current Homestay Family until such time as a new Homestay Family can be arranged;
(b) if the Underage Student’s physical safety or security is at risk then we may (at our option) choose to relocate you to Homestay or such accommodation we see fit until such time as a new Homestay Family can be arranged;
(c) we may charge you additional Fees for your request to change Homestay Families;
(d) you may be responsible for any transport costs associated with the relocation to your new Homestay Family.

 

2. DURATION OF YOUR HOMESTAY

2.1 Your Conduct

(a) You acknowledge that, during your Homestay, you are not only a guest in the home, but also a temporary member of the Homestay Family, and that you must be courteous and respectful at all times;
(b) You agree that the Underage Student must obey the Homestay Student Guidelines together with any additional rules and restrictions which your Homestay Family notifies you of upon your arrival.
(c)You are not to invite any other person to the homestay or room unless you receive prior permission from the family;
(d) You agree to respect the privacy of the Homestay family, which includes asking permission before you take pictures or videos of the family or family home.

2.2 During your Homestay, your Homestay Family has agreed with us that they will:

(a) speak English with the Underage Student at all times;
(b) provide the Underage Student with their own room with a window;
(c) give the Underage Student privacy in your room and the bathroom;
(d) provide the Underage Student with bed linen and towel;
(e) provide the Underage Student with access to washing facilities such as a washing machine;
(f) provide the Underage Student with a set of keys or passwords to gain entry into the home;
(g) if the Homestay Family is providing the Underage Student with a meal or meals on certain days, provide you with those meals on the agreed days.

2.3 The Underage Student has the right to privacy during the Homestay. This includes privacy in their room and in the bathroom. If you or the Underage Student believes that they are not afforded privacy you or the Underage Student must contact us immediately.

2.4 The Underage Student has the right to feel safe and secure in the home during the Homestay. If you of the Underage Student believes that their safety and security is in danger at any time, you or the Underage Student must contact us immediately.

2.5 If at any time during your Homestay you or the Underage Student have any comments, questions or complaints about your Homestay Family or any part of your Homestay, you or the Underage Student should:

(a) if you or the Underage Student are comfortable discussing the issues with the Homestay family, you or the Underage Student should raise your concerns directly with them in the first instance;
(b) if you or the Underage Student have raised your concerns with the Homestay Family and you believe your concerns have not been resolved, or you or the Underage Student do not feel comfortable raising your concerns directly with the Homestay Family, you should contact us immediately.

2.6 Where you or the Underage Student have made a complaint or comment to us about your Homestay Family and we agree that the best resolution for your concern is to relocate the Underage Student to another Homestay Family, we will make our best effort to arrange a new Homestay Family for the Underage Student.

2.7 If your Homestay Family asks us to remove the Underage Student, we may (at our option) choose to relocate the Underage Student to a new Homestay Family.

 

3. HOMESTAY FEES AND PAYMENTS

3.1 You must pay to us the Fees in the amounts notified by us to you in writing from time to time. Fees payable by you are set out in our Homestay Fees Schedule.

3.2 Fees must be paid by the due date notified by us to you in writing and must be paid before we provide you with your Homestay Booking confirmation.

3.3 You understand that any amounts payable to your Homestay Family will be paid by us. You must not under any circumstances make a payment to the Homestay Family or other party regarding your Homestay except for an internet usage fee (which the Homestay Family may charge you directly).

3.4 You acknowledge that you may incur additional fees if you make any changes to your Homestay Booking and you understand that we change our fees at any time.

3.5 If you wish to cancel your Homestay Booking before your arrival:

(a) due to the fact that your visa has been refused, you are entitled to a full refund less any administration fees (upon proof of visa refusal);
(b) fourteen (14) days' notice or more, you are entitled to a full refund less any administration fees;
(c) less than fourteen (14) days' notice, you must pay the first two weeks (14 days) of accommodation and any administration fees

3.6 If you wish to cancel your Homestay Booking after your check-in:

(a) if your Homestay Booking is 34 days (less than 5 weeks) or less and you wish to cancel, you are not entitled to a refund.
(b) If your Homestay Booking is 35 days or more (5 weeks or more), you must provide us with no less than twenty-eight (28) days' notice of the cancellation. With this notice, you are entitled to a refund on the outstanding amount less any administration fees

3.7 From time to time we may review and update our Fees. If you have a Homestay Booking at the time of a Fee change, we will provide you with notice of any changes to our Fees.

4. TERMINATION

When we may terminate your Homestay

4.1 We may terminate your Homestay immediately if:

(a) the Underage Student has not arrived at your Homestay on the start date set out in your Homestay Booking;
(b) You have not paid the Fees by the due date notified to you in writing;
(c) You have not been truthful in your Homestay Booking application;
(d) You have omitted important information about yourself that would affect the family’s interactions with you;
(e) the Underage Student is no longer studying with us during the daytime; or
(f) You or the Underage Student violate the Homestay Student Guidelines or the rules and regulations of the Homestay Family.

4.2 If we terminate your Homestay:

(a) your agreement with us to provide the Homestay Service will come to an end;
(b) the Underage Student must leave the Homestay on the date we notify to you;
(c) upon leaving the Homestay, the Underage Student must:

(i) leave the room in a neat and tidy condition; and
(ii) return all keys to the Homestay Family.

(d) we may, at our option, assist you and the Underage Student to find alternative accommodation arrangements if you request. When you may terminate your Homestay

4.3 You may terminate your Homestay immediately if:

(a) the Underage Student is in physical safety is in danger;
(b) the wellbeing or mental health of the Underage Student is impacted as a result of the Homestay;
(c) a member of the Homestay Family has stolen from you; provided you give us notice in writing.

4.4 The Underage Student is required to leave the Homestay on the date you notify. The Underage Student must also:

(a) leave the room in a neat and tidy condition; and
(b) return all keys to the Homestay Family.

 

5. INSURANCE

We require our Homestay Families to maintain minimum insurance coverage relating to the Homestay. This may cover you for loss, damage and injury inside the home. You should not rely upon your Homestay Family’s insurance to cover you for these things, and it is your responsibility to obtain your own personal insurance. If you cause damage while staying at the Homestay, you may be liable to pay for any damages cause.

 

6. LIABILITY

6.1 You acknowledge that we may be required to make decisions regarding the Underage Student’s welfare while they are studying with us, including during their Homestay. You agree to hold us harmless against any claim for liability arising out of or in connection with this Agreement or otherwise howsoever arising, including under contract, tort (including negligence), in equity, under statute or otherwise

6.2 To the maximum extent permitted by law, we exclude all warranties not expressly provided in this Agreement and we take no responsibility for and have no liability for any direct, indirect, incidental, special, consequential or exemplary damages which may be incurred by you in connection with the Homestay Services.

6.3 Subject to clause 9.1, any liability by us arising out of or in connection with this Agreement, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the Fees paid or payable by you.

6.4 You expressly understand and agree that we, our affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused.

6.5 You indemnify us again all claims, demands, losses, liabilities, damages, actions, costs and expenses (including but not limited to all legal costs incurred in defending or settling any claims) of any kind, incurred by or imposed on us arising out of in connection with this Agreement.

 

7. CONFIDENTIALITY

7.1 The terms and conditions of this agreement together with any other information we provide to you (including your booking confirmation, Homestay Family information and our policies and guidelines) are confidential in nature and you must keep all this information confidential (Confidential Information).

7.2 You agree that you will not disclose any Confidential Information to any third party unless or until it:

(a) is or becomes publicly known through no wrongful act of the party receiving the information;
(b) is received by a third party (other than from or on behalf of you, the Homestay Family or us) without restriction and without breach of any confidentiality obligations to the other party; or
(c) is required by law to be disclosed.

 

8. PRIVACY

8.1 We will always handle your and the Underage Student’s personal information and the personal information of Homestay Families in accordance with our privacy policy. Our privacy policy can be found on our website.

8.2 You agree and acknowledge that the personal information of each member of your Homestay Family must be keep private and confidential by you. 8.3 You must immediately notify us if you know or suspect that there has been a breach of your Homestay Family’s personal information.

 

9. GENERAL

9.1 Notices: Any communication under this Agreement should be given or sent in writing and delivered to that party’s nominated address by post or email.

9.2 Modifications: We may modify the provision of this Agreement at any time provided that we give you not less than thirty (30) days written notice of those changes. This includes but is not limited to a modification to our fee schedules, our policies or our guidelines.

9.3 Entire Agreement: This Agreement constitutes the entire agreement between you and us in respect of the Homestay.

9.4 Assignment: You cannot assign or transfer your rights or obligations under this Agreement without our prior written consent.

9.5 Governing Law: This Agreement will be governed by the laws of the state in Australia or India, or the Province in Canada where you reside. The parties agree to submit to the non-exclusive jurisdiction of the Courts of that jurisdiction. 17.6 No waiver: The parties agree that any rights under this Agreement will only be waived if a party expressly waives their rights in writing to the other party. 17.7 Enforceability: If any part of this Agreement is found to be void or unenforceable by a court, that part shall be severed, and the rest of the Agreement shall remain in force.

 

HOMESTAY GUIDELINES (Underage Students)

This guide sets out the types of things you can expect during your homestay. It provides you with information about the way local homestay families live and what they expect from you when you are staying with them. It is a condition of your homestay that you agree to act in accordance with the rules and guidelines. Please note that you have also been given access to the Homestay Orientation video link as part of your Homestay Program. This orientation video includes English subtitles as well as translations into several languages and also outlines the guidelines included in this document.

1. Introduction
All families are different, and each will have their own set of house rules.

2. Your Room
Your homestay family will provide you with your own room. Your room will include a bed, a study desk and a window. You will also be provided with bed linen and your own towel.

3. Bathrooms and Toilets
Our families usually wash their hands before eating dinner. Toilets in our homestays are pedestal sit-down toilets. Toilet paper should be disposed of in the toilet itself, not the rubbish bin. Males should lift the seat to urinate. Feminine hygiene products should be wrapped and placed in an appropriate rubbish bin (not the toilet). Water conservation is important to our families so they may limit the amount of water they use. Showers should take no more than 5 to 7 minutes.

4. Laundry
Your homestay family may wash your clothes for you or provide you access to washing facilities for you to wash your own clothes. If your homestay family offers to wash your clothes for you, you will usually be asked to put your laundry in a place where it can be collected for washing with other family members. It is important to do this on time, so you have a supply of clean dry clothes. If you wash your own clothes, do not hang wet clothes in your bedroom or hang clothes over a heater. Your homestay family will show you where to hang washing.

5. Meals
Our families usually eat and drink in the kitchen, dining room or lounge room. Males, females and children all help to prepare food, set and clear the table, wash and wipe dishes. If there are any foods that you cannot eat, you must tell us or your agent or us so your homestay family is aware. You should also talk to your homestay family directly about foods that you like. Meals are usually eaten with a knife, fork or spoon although some families will use chopsticks when eating Asian meals. In Australian, Canadian and Indian culture, it is not polite to make noises such as slurping or burping while you are eating and it is considered rude to speak with your mouth full. You should always say “Thank you” to the person or people who prepare your meal.

Breakfast Most families do not eat breakfast together. It is usual for family members to make their own breakfast.

Dinner The evening meal is normally prepared by the mother or father and is usually a hot meal. Many families sit down to eat and talk over dinner. This is a perfect time to practice your English. The family will tell you the time for dinner.

6. Talking to the Family
Your homestay family has been chosen because they are kind and understanding people. It is normal to feel nervous at first but you will feel more comfortable when you get to know them better. When you meet, ask family members what they would like to be called and tell them what to call you. Talking to your homestay family about your worries will help you to adjust to staying in a new country. Always ask questions if you don’t understand or need help. Understanding different accents can take time. Australians, Canadians and Indians have different accents and speaking speeds and may sound different to your English teacher back home. If you spend a lot of time in your room, your homestay family may think you do not like them or that you are unhappy. Spend some time each day talking, watching TV or helping the family with household tasks. Tell them about your culture and ask about theirs. This will help improve your English and make your homestay experience more enjoyable.

7. Telephone and Internet
Most homestay families will not mind you calling your parents to tell them you have arrived safely but you must ask each time you wish to use the telephone. Most families do not have a landline. Instead, each family member will have a mobile (cellular) phone. You can buy a cheap mobile phone and a data (sim) card from a supermarket such as Woolworths or Coles. Other alternatives are to reverse charge the call, use a pay phone or make an internet call. When you arrive, your homestay family will discuss internet usage with you, including time or download limits. ILSC cannot guarantee internet quality at the homestay. It is not polite to spend hours on the internet as the whole family may need to use it. You may also be asked to contribute a reasonable weekly fee to the homestay directly for the internet.

8. Pets
Many families have a household pet. Cats and dogs are the most common. If you are afraid of, or allergic to a particular animal you should tell your agent and we will try to place you with a family without a pet.

9. Safety
You must abide by the safety instructions you are given for inside and outside of your homestay. This includes travel safety, rules about pools, play equipment, bush and beach safety, personal security and internet safety. Remember to let your host family know where you are at all times.

10. Curfew
You will have a curfew set by your Homestay family that instructs you to be home by a certain time each night. You must follow these rules set out by the Homestay family.

11. Transport and Getting to the School
Your homestay family will explain the best way to travel to and from school. If you need to catch public transport they will tell you about timetables, stations and travel cards. You need to pay your own transport costs. If you are going to be more than fifteen (15) minutes late for class, you must contact us and advise us that you will be late. If you do not contact us within fifteen minutes of the commencement of class, we will contact your Homestay family.

1. DURATION OF YOUR STUDENT RESIDENCE

1.1 Student conduct:

(a) the Student acknowledges that during their Student Residence stay they are member of a shared Student Residence community, and they agree to be courteous and respectfully at all times with other students and residence staff;
(b) the Student agrees to obey the Student Residence Guidelines together with any additional rules and restriction which the Student Residence may notify upon arrival;
(c) the Student agrees that as a member of a shared student community, they are required to keep common areas in the apartment clean at all times. This includes doing their own dishes and cleaning up after meals, doing periodic chores such as vacuuming, taking out the rubbish and other chores;
(d) if ILSC or the Student Residence provider receive complaints about the cleanliness of the Student’s shared apartment, or the Student’s direct contributions in keeping it clean, they will receive two (2) written reminders of the obligations to keep it clean;
(e) if the Student’s contribution to the cleanliness of the shared apartment does not improve after the written reminders, at our discretion we may choose to charge an additional cleaning fee so that the common areas in the apartment may be cleaned;
(f) from time to time, ILSC and/or the Student Residence provider may conduct apartment visits to inspect the cleanliness of the shared spaces; and in such cases, ILSC and/or the Student Residence provider will inform all residents of the visit in writing at least 24-hours in advance.

1.2 The Student has the right to privacy during your Student Residence. This includes privacy in the bedroom and in the bathroom. If a Student believes that they are not afforded privacy, they must contact ILSC immediately.

1.3 The Student has the right to feel safe and secure during your stay in the Student Residence. If a Student believes that their safety and security is in danger at any time, they must contact ILSC immediately.

1.4 If at any time during the Student Residence stay the Student has any comments, questions or complaints about the Student Residence or other members of the shared apartment, or any part of the Student Residence, they should:

(a) if they are comfortable discussing the issues with the Student Residence staff, they should raise the concerns directly with them in the first instance;
(b) if they have raised concerns with the Student Residence staff and they believe these concerns have not been resolved, or they do not feel comfortable raising these concerns directly with the Student Residence staff, they should contact us immediately.

1.5 Where the Student has made a complaint or comment to us about the other members of the shared apartment, and we agree that that best resolution to the concern is to relocate the Student to another Student Residence, we will use best efforts to arrange a new Student Residence. 1.6 If the Student Residence asks us to remove the Student, we may (at our option) choose to relocate you to another Student Residence or accommodation, additional fees may apply.

 

2. STUDENT RESIDENCE FEES AND PAYMENTS

2.1 The Student must pay to us the fees in the amounts notified by us to you in writing from time to time. Fees payable by you are set out in our Student Residence Fees Schedule.

2.2 Fees must be paid by the due date notified by us to you in writing and must be paid before we provide you with your Student Residence Booking confirmation.

2.3 The Student understands that any amounts payable to your Student Residence will be paid by us. You must not under any circumstances make a payment to the Student Residence directly.

2.4 The Student acknowledges that you may incur additional fees in the event you cause damage to your apartment, which must be promptly paid.

2.5 From time to time we may review and update our Fees. If you have a Student Residence Booking at the time of a Fee change, we will provide you with notice of any changes to our Fees.

 

3. TERMINATION AND ROOM RELEASE

When we may initiate a Room Release or termination of your Student Residence:

3.1 We may release or terminate your Student Residence room immediately if:

(a) the Student has not arrived at your Student Residence on the start date set out in your Student Residence Booking;
(b) the Student has not paid the fees by the due date notified to you in writing;
(c) the Student has not submitted your flight/arrival details within the stipulated timeframe;
(d) the Student has not been truthful in your Student Residence Booking application;
(e) the Student has not omitted important information about yourself that would affect the other residents’ interactions with you;
(f) the Student is no longer studying with us; or
(g) The Student violates the Student Residence Guidelines or the rules and regulations of the Student Residence.

3.2 If we terminate the Student’s Student Residence:

(a) the Student’s agreement with us to provide Student Residence Services will come to an end;
(b) the Student must leave the Student Residence on the date we notify;
(c) upon leaving the Student Residence, the Student must:

(i) leave the room in a neat and tidy condition; and
(ii) return all keys to the Student Residence.

(d) we may, at our option, assist the Student in finding alternative accommodation arrangements if requested. Additional fees may be payable in such instances.

3.3 When the Student may terminate the Student Residence: The Student may request to terminate the Student Residence agreement immediately if:

(a) Their physical safety is in danger; or
(b) their wellbeing or mental health are impacted as a result of the other individuals in the Student Residence. In such situation, the Student should contact ILSC immediately so that we may investigate the matter. If we determine that it is in the best interests of the Student, we may choose to transfer or terminate the Booking.

 

4. LIABILITY

4.1 To the maximum extent permitted by law, we exclude all warranties not expressly provided in this Agreement and we take no responsibility for and have no liability for any direct, indirect, incidental, special, consequential or exemplary damages which may be incurred by you in connection with the Student Residence Services.

4.2 Subject to clause 12.1, any liability by us arising out of or in connection with this Agreement, however arising, including under contract, tort (excluding negligence or gross negligence), in equity, under statute or otherwise, will not exceed the Fees paid or payable by you.

4.3 You expressly understand and agree that we, our affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused.

4.4 You indemnify us again all claims, demands, losses, liabilities, damages, actions, costs and expenses (including but not limited to all legal costs incurred in defending or settling any claims) of any kind, incurred by or imposed on us arising out of in connection with this Agreement.

 

5. PRIVACY

5.1 We will always handle your personal information in accordance with our privacy policy. Our privacy policy can be found on our website: https://www.ilsc.com/privacy-policy.

 

6. GENERAL

6.1 Notices: Any communication under this Agreement should be given or sent in writing and delivered to that party’s nominated address by email.

6.2 Modifications: We may modify the provision of this Agreement at any time provided that we give you not less than thirty (30) days written notice of those changes. This includes but is not limited to a modification to our fee schedules, our policies or our guidelines.

6.3 Entire Agreement: This Agreement constitutes the entire agreement between you and us in respect of the Student Residence.

6.4 Assignment: You cannot assign or transfer your rights or obligations under this Agreement without our prior written consent.

6.5 Governing Law: This Agreement will be governed by the laws of the state where the Student resides in Student Residence.The parties agree to submit to the non-exclusive jurisdiction of the Courts of that jurisdiction.

6.6 No waiver: The parties agree that any rights under this Agreement will only be waived if a party expressly waives their rights in writing to the other party.

6.7 Enforceability: If any part of this Agreement is found to be void or unenforceable by a court, that part shall be severed, and the rest of the Agreement shall remain in force.

 

STUDENT RESIDENCE GUIDELINES

This guide sets out the types of things you can expect during your Student Residence stay. It provides you with information about what to expect while you are living in a Student Residence and shared apartment. It is a condition of your Student Residence that you agree to act in accordance with the rules and guidelines.

1. Introduction
Living in a Student Residence means that you are part of a student community, and you occupy shared space with other people.

2. Your Room
The Student Residence will provide you with your own room that you can lock. Your room will include a bed, a study desk, storage for clothing, and heating/cooling. You will also be provided with bed linen and your own towel.

3. Kitchens
Your apartment will have a shared kitchen in the shared apartments, and a small kitchenette in the studio apartments. There may also be a larger communal kitchen available to you in the residence.

4. Bathrooms and Toilets
Your room may have its own private bathroom. If you do not have a private bathroom, you will have a shared bathroom. You are responsible for keeping the bathroom clean. Toilet paper may be available in your bathroom, but you are responsible for providing your own during your stay. Toilets in Australia and Canada are pedestal sit-down toilets. Toilet paper should be disposed of in the toilet itself, not the rubbish bin. Males should lift the seat to urinate. Feminine hygiene products should be wrapped and placed in an appropriate rubbish bin (not the toilet). Water conversation is important to Australians and Canadians so please limit the amount of water you use. Showers should take no more than 5 to 7 minutes.

5. Cleaning
You are responsible for keeping your own room, and the shared common areas of the apartment, clean at all times. This includes your own room and your ensuite bathroom (if available). If there is a shared bathroom in the apartment, you must coordinate the cleaning schedule with your housemates. There will be a vacuum, dust pan and broom, and mop available for you to use in the student residence. Cleaning products may be the apartment, but you and your housemates may need to buy these together as well. You may incur additional cleaning fees in the event that the common areas of the apartment are not maintained, and you have received at least two written warnings from ILSC.

6. Laundry
Your Student Residence may have a laundry facility onsite for you to use. You will need to pay for your own laundry, and this is usually done with a digital payment card.

7. Meals
You are responsible for buying and preparing your own meals while in Student Residence.

8. Talking
to other members of the apartment Talking to other members of your shared apartment will help you to adjust to staying in a new country so make an effort to introduce yourself and ask them questions. If you spend a lot of time in your room, your housemates may think you do not like them or that you are unhappy. Spend some time each day talking, watching TV or doing household tasks together. Tell them about your culture and ask about theirs. This will help improve your English and make your Student Residence experience more enjoyable.

9. Internet
Your Student Residence will have free high-speed internet. You will receive the login details upon Check-in.

10. Safety
You must abide by the safety instructions you are given for inside and outside of your Student Residence. This includes travel safety, rules about pools, play equipment, bush and beach safety, personal security and internet safety.

11. Transport
The Student Residence staff will explain where the closes public transportation is located, and how to get to school. You need to pay your own transport costs.

Speak to our Student
Accommodation Team today.

We are here to answer your questions.

CONTACT US

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