accommodation-booking-policy-HERO

Accommodation Booking Policy

Accommodation Booking Policy applies to all bookings in all ILSC & Greystone College locations.

“Administration Fee” means the mandatory fees applied to an ILSC Homestay or Student Residence Booking. This fee is non-refundable.

“Booking” means a request by the Student or Student’s Agent to ILSC (whether by email, website portal or otherwise) to arrange a Homestay or Student Residence in accordance with the Student’s information request.

“Check-in” means the date and time that a Student arrives at either the Homestay or Student Residence.

“Confirmation” means a Homestay or Student Residence room that is confirmed for a specified Check-in and Check-out date after ILSC has received the Administration Fee and signed Student Accommodation Agreement.

“Courtesy Hold” means a temporary reservation given to a Student while they decide whether to proceed with a Confirmation. The Courtesy Hold will expire after a set amount of time.

“Date Change” means when a Student requests a change of an originally scheduled check-in and/or check-out dates. Homestay means the residence of a Homestay family where the homestay takes place. 

“ILSC” means “us”, “we”, “our”, The ILSC Education Group Inc. (ILSC-Vancouver, ILSC-Toronto, ILSC-Montréal); ILSC India Private LTD. Greystone College of Business and Technology (Toronto) Inc. (Greystone College (Toronto)); Greystone College of Business and Technology (Greystone College (Vancouver)); and Collège Greystone (Greystone College (Montréal)), ILSC (Brisbane) PTY LTD is trading as ILSC-Adelaide, ILSC-Brisbane, ILSC-Melbourne, ILSC-Sydney, Greystone College and ILSC Australia RTO Number 31564, CRICOS Code: 02137M.

“Replacement Fee” means the fee charged in the event that a Student decides to move to another Homestay or Student Residence room after arrival. This fee is non-refundable.

“Room Cancellation” means when a Student requests to cancel a Confirmation or Booking.

“Room Release” means when ILSC puts a room back into the available supply of accommodation stock. A Room Release may be initiated as a result of a time expiry from Courtesy Hold, or due to the fact that room payment and/or the signed Student Accommodation Agreement Form were not submitted as part of a Confirmation request.

“Student” means “you”, “your”, and an individual making the booking directly with ILSC, or their authorized educational agent making a booking on their behalf.

“Student Accommodation Agreement” means the digital agreement form that all Students or their authorized representative must sign at the time of Booking.

“Student Residence” means the accommodation in a purpose-built Student Residence where your stay takes place. 

“Written Notice” means notice given to ILSC by email from a student or their authorized representative.

1. Courtesy Hold

Students may request a Courtesy Hold for up to 72-hours on an available room using the availability website, or through the Registration team, in order to decide whether they wish to proceed with a Booking.

The Courtesy Hold must be accepted by the Accommodation Department, and the Student will receive an email confirming the hold.

If the Accommodation and/or Registration Department do not get confirmation from the Student on the Booking after the set amount of time, the Courtesy Hold will automatically expire, resulting in a Room Release.

2. Confirmation

Students may request a Confirmation of an available room either through the availability website, or through the Registration team, in order to confirm a check-in/check-out date for a room.

For Student Residence, a Confirmation may be issued with as little as three (3) days-notice before a desired Check-in, subject to availability.

For Homestay, depending on the season and demand, a Confirmation may require between four (4) to eight (8) weeks-notice before a desired Check-in.

In order to receive a Confirmation, the Student must submit within the stipulated timeframe:

(i)  Check-in and check-out dates;
(ii) Payment of Administration Fee;
Signed Student Accommodation Agreement
 

Confirmation of a room, either in Homestay or Student Residence, is applicable only to the originally scheduled check-in/check-out dates.

3. Payment

Full payment of a Student Residence Booking is required twenty-eight (28) days prior to Check-in.

Full payment of a Homestay Booking is required fourteen (14) days prior to Check-in.

Failure to provide proof of payment by the stipulated dates will result in a Room Release.

In the event that a Student needs to change their originally scheduled Check-in and/or Check-out dates for any reason, the Date Change policy applies.


We understand that circumstances may arise where a Student needs to cancel their Booking. The following cancellation provisions will determine the applicable timelines and charges that will apply to a cancelled Booking, which balance the need for the flexibility for the Student with the commitments that ILSC makes with Student Residence providers and Homestay families.

CANCELLATION BEFORE CHECK-IN (STUDENT RESIDENCE)

At least 28 days’ notice of cancellation request
If a Student wishes to cancel a Student Residence Booking and they give us at least twenty-eight (28) days’ notice before their Check-in date, they are entitled to a full refund of the paid accommodation charges.

ILSC will refund the Administration Fee, providing the Student provides evidence that the student visa has been refused. For all other cancellations, ILSC will retain the Administration Fee.

Less than 28 days’ notice of cancellation request
If a Student wishes to cancel a Student Residence Booking and they give us less than twenty-eight (28) days’ notice before their Check-in date, they must pay up to four (4) weeks' accommodation fee, in addition to our Administration Fee (includes if a visa has been refused).

CANCELLATION BEFORE CHECK-IN (HOMESTAY)

At least 14 days’ notice of cancellation request
If a Student wishes to cancel a Homestay Booking and they give us at least fourteen (14) days’ notice before their Check-in date, they are entitled to a full refund of the accommodation charges.

ILSC will refund the Administration Fee, providing the Student provides evidence that the student visa has been refused. For all other cancellations, ILSC will retain the Administration Fee. Less than 14 days notice of cancelation request If a Student wishes to cancel a Homestay Booking and they give us less than fourteen days (14) days’ notice before their Check-in date, they must pay up to two (2) weeks' accommodation fee, in addition to our Administration Fee (includes if a visa has been refused).

CANCELLATION AFTER CHECK-IN (STUDENT RESIDENCE & HOMESTAY)

If a Student wishes to cancel or shorten a Student Residence or Homestay Booking after Check-in:

(i) Bookings up to four (4) weeks and six (6) days (34 days), no refund; 

(ii) Bookings more than 5 weeks (35 days), with four (4) weeks Written Notice, they will be entitled to a refund of outstanding amount less our Administration Fee. 

We understand that circumstances may arise where a Student needs to change their Booking dates. The following Date Change provisions will determine the applicable timelines and charges that will apply to change a Booking, which balance the need for the flexibility for the Student with the commitments that ILSC makes with Student Residence providers and Homestay families.

DATE CHANGE (STUDENT RESIDENCE)

At least 28 days’ notice of Booking change prior to check-in
If a Student wishes to make a change to a Student Residence Booking (such as a new Check-in and/or Check-out date) and we receive at least twenty-eight (28) days’ Written Notice of the change prior to Check-in, there will be no additional administration costs associated with the Booking (date changes are subject to availability).

Less than 28 days’ notice of Booking change prior to check-in
If a Student wishes to make a change to a Student Residence Booking (such as a new Check-in and/or Check-out date) that results in the room being unoccupied for part of the original booking dates, and we receive less than twenty-eight (28) days’ Written Notice of the change prior to Check-in, then the Student will incur an additional penalty fee.

If we cannot find another occupant to fill the unoccupied part of the Student Residence Booking, then the Student must pay up to four (4) weeks for the gap period left unoccupied by the Date Change.

While we will make every effort to find another occupant to take the room, we cannot guarantee that a replacement will be found.

Please note: If you make a Date Change for any reason, we cannot guarantee that a future date will be available for re-booking. In addition, if a future date is available, it may not be for your original accommodation choice and there may be a difference in fees.

DATE CHANGE (HOMESTAY)

At least 14 days’ notice of Booking change prior to check-in
If a Student wishes to make a change to a Homestay Booking (such as a new Check-in and/or Check-out date) and we receive at least fourteen (14) days’ Written Notice of the change prior to Check-in, there will be no additional administration costs associated with the Booking (date changes are subject to availability).

Less than 14 days’ notice of Booking change prior to check-in
If a Student wishes to make a change to a Homestay Booking (such as a new Check-in and/or Check-out date) that results in the room being unoccupied for part of the original booking dates and we receive less than fourteen (14) days’ Written Notice of the change prior to check-in, then the Student will incur an additional penalty fee.

If we cannot find another occupant to fill the unoccupied part of the Homestay Booking, then the Student must pay up to two (2) weeks for the gap period left unoccupied by the Date Change.

While we will make every effort to find another occupant to take the room, we cannot guarantee that a replacement will be found.

Please note: If you make a Date Change for any reason, we cannot guarantee that a future date will be available for re-booking. In addition, if a future date is available, it may not be for your original accommodation choice and there may be a difference in fees.

In the event that a Student decides to change their Booking location to another ILSC accommodation type after Check-in, upon approval from ILSC, there may be Replacement Fee applied.

The Student must submit a Written Notice for the request to change accommodation with at least two (2) weeks' notice.

In order to receive a Confirmation for a Booking, the Student must submit to ILSC our Administration Fee and the signed Student Accommodation Agreement Form.

If we do not receive the Administration Fee, along with the signed Student Accommodation Agreement Form, within the stipulated time frame, the room will not be Confirmed.

At least twenty-eight days (28) prior to Check-in for Student Residence, Students are required to pay the accommodation fees in full and provide the confirmed flight/arrival details in order to receive accommodation and airport pick-up confirmation.

Failure to pay the fees in full and/or provide the flight/arrival details will result in a Room Release, with applicable Cancelation or Date Change penalties being applied.

At least fourteen (14) days prior to Check-in for Homestay, Students are required to pay the accommodation fees in full and provide the confirmed flight/arrival details in order to receive accommodation and airport pick-up confirmation.

Failure to pay the fees in full and/or provide the flight/arrival details will result in a Room Release, with applicable Cancelation or Date Change penalties being applied.

If a Student is unable to arrive at their originally requested accommodation Check-in date for any reason and needs to change the dates, the Date Change provision applies.

Please note: We cannot guarantee that a future date will be available for re-booking. In addition, if a future date is available, it may not be for your original accommodation choice and there may be a difference in fees.

Homestay Bookings have a minimum stay of 28 nights (4 weeks).

ILSC will accommodate Homestay Bookings that are less than 4 weeks as part of short-term study tours and individual program bookings.

In these instances, the Homestay Booking must match the entire duration of the study program (i.e., 2-week study program must equal 14 nights minimum stay).

Student Residence Bookings may have minimum stay durations, dependent on the study location and room type.

Student Residence and Homestay Bookings are charged on a weekly basis, and weekend (Saturdays or Sundays) Check-ins and Check-outs are standard.

This means that the Student will be charged on a weekly basis for any weekend Check-in / check-out date.

ILSC-Greystone-College-weekly-booking-example

If the Student would like to make a request for extra night(s) on either end of your Booking that fall(s) on a weekday, they must submit the request to the Accommodation Department for pre-approval.

If the Accommodation Department is able to accommodate the request and grants approval for extra nights, they will be charged at $75 per night.

Please note: Students must be studying at ILSC for the entire duration of their Booking.

Example: Non-standard Extra Night(s) Weekday Request

ILSC-Greystone-College-booking-example-non-standard-extra-nights

 

To the extent possible, and out of respect for the Homestay families, we strongly encourage Students to plan their flights so that they can Check-in between the hours of 7am and 11pm, on either a Saturday or Sunday.

We will do our best to accommodate flight arrivals outside of those hours (excluding flight delays); however, Students that arrive outside of these times may need to book alternative accommodation until the following day so that the family can receive them between the normal check-in hours of 7am to 11pm.

If extra nights have been requested and pre-approved by ILSC, and ILSC is able to find a family that accommodates late-night check-ins on weekdays (Monday to Friday), then after-hour Check-ins may be permitted.

Speak to our Student
Accommodation Team today.

We are here to answer your questions.

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