CANCELLATION
Before arrival
- ILSC will refund all alternative accommodations fees paid in advance, other than non-ILSC accommodation, if the visa is denied by theAustralian Government, provided notice of the cancellation is received 30 days before the scheduled alternate accommodation start date.
- Alternative Accommodation cancellation made more than 30 days prior to check-in, ILSC will refund 100% of your rent.
- Alternative Accommodation cancellations made less than 30 days prior to check-in will be charged the lesser of 4 weeks accommodation or actual time booked by ILSC. ILSC will also retain the non-refundable placement fee.
After arrival
- If you wish to cancel your IGLU booking, a minimum 30 days written notice before original check-out date is required to process a refund.
Change of dates pre -arrival – LESS than 30 days notice:
Step 1: Check accommodation availability (not guaranteed for new dates)
If available, 1 week change $150 fee charged
Change of dates pre -arrival – MORE than 30 days notice:
Step 1: Check accommodation availability (not guaranteed for new dates) If available, 1 week change $150 fee charged
Step 2: If available, no change fee applied (first change only)
Step 3: New arrival date confirmed
A fee of $150 charged after the first change
